Great American Cookies
$ • Bakery
Hours:
3 S Tunnel Rd, Asheville
(828) 298-2849
About Great American Cookies
Customers' Favorites
Great American Cookies Reviews
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Sent my son to pick up my $60 cookie cake. He told them he’s picking up a cake for his mother and gave them my name. They gave him the wrong cake! I live an hour away. They said I can bring it back to trade. 2 hours of driving! I can’t do that so I’m stuck with a cake that says way to go dynamite on it. Instead of my children’s name. No apology or anything! And so I guess someone will get to take my cake home, they’ll make a new cake for other people and I’m out the...read full review
Team lead is rude to doordashers then when called out by the customer, ends up telling the same poor doordasher the order was canceled when it wasn't. You losing so many customers due to horrid customer service. Might want to fix your "team lead".
Menu
Hours
| Monday | 11AM - 7PM |
| Tuesday | 11AM - 7PM |
| Wednesday | 11AM - 7PM |
| Thursday | 11AM - 7PM |
| Friday | 10AM - 8PM |
| Saturday | 10AM - 8PM |
| Sunday | 12 - 6PM |
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Great American Cookies provides a pleasant experience with friendly and helpful staff, serving delicious cookies that are popular among regulars. Many customers appreciate the easy online ordering and the helpful service from staff like Tamra and the manager. The store also offers custom cookie cakes, with one customer praising the beautiful design and kindness of the staff member named Ashlyn. Customers have enjoyed the cookies, describing them as tasty and good, and some have shared positive experiences with memberships. However, some have expressed disappointment with certain cookies, mentioning that the decoration was not the best and that the cookies can be very thin, which affected their overall satisfaction. Despite mixed reviews about taste and cookie thickness, the restaurant remains a favorite spot for an after-school treat and special occasions.