Customers` Favorites
“This place is a whole vibe. Beautifully decorated with amazing desserts. It's a little pricey but is well worth it in my opinion. I had the pineapple upside down cake /cheesecake with 24 karat gold...the Golden Girl“
Customers` Favorites
“I enjoyed the vibe of this place. The Vault Burger was extremely salty. Kind of a bummer given that this is supposed to be one of the better burgers in Asheville. The tater tots just seem like tots from a bag. I’d say come here to drink and hang out and that’s about it.“
“Update:
After being reached out to by the Flat Iron team, we had a redo experience that was vastly improved. It’s clear the team wants to provide top tier customer service and I’ve added two stars to this review to reflect the effort the team put in to provide a great night out for my girlfriend and I! Shoutout to Sarah and the rest of the team for making this happen.
Initial Review:
My girlfriend and I were looking for a rooftop bar to kick off the evening with some espresso martinis, and found the Flat Iron Rooftop after doing some searching. While the views were great, we had issues with both the drinks and service.
The espresso martinis were completely batched with every ingredient pre-mixed; on its own not a problem, but they had such a strong licorice taste (similar to Amaretto). After trying to get through them for 10 minutes, we gave up and I brought them back more than half full to the female bartender working there around 5:30pm last night. Customer service was lacking, with no acknowledgement or offer to make things right. While that in its own would not usually make me write a review, as we walked away and were waiting for the elevator the server made a derogatory remark to (who I assume was) the other bartender, implying that my girlfriend was underage and we had no idea what we were talking about.
Really wanted to like the place, but expected better from a rooftop lounge at a 4 star hotel.“
Customers` Favorites
“Absolutely perfect! Ben was the best server and was so easy to talk to! the food was incredible and the drinks were delicious. loved the atmosphere. V chill! would Definitely return on our next visit. thanks for making my husband's birthday so great! 👏 Bravo“
Customers` Favorites
“Steven and Chloe made our observatory visit really awesome. They were welcoming, knowledgeable, and attentive, turning a beautiful setting into a truly memorable experience to celebrate our bride to be. Exceptional service that stood out during our stay!“
Customers` Favorites
“We spent our 25th anniversary at The Restoration Hotel and were thrilled to find The Draftsman a short elevator ride away. A fun menu of bar basics made fresh and all the free games make this spot a great place to gather for a date or GNO/BNO. When they have live music - it’s even more fun!!“
Customers` Favorites
“I love ❤️ the Rooftop with live music, friendly staff and good service 👌.“
Customers` Favorites
“Good service and food 🥘 the scenery is great too“
Customers` Favorites
“I have loved this establishment for over a decade! The servers and owners are amazing. It's a dive bar/locals bar...if you can't handle a dive bar, then don't come. The food is awesome and brunch is where it's at! Thank me later after you put the biscuits and gravy in your mouth!“
“We came here for my bachelorette and it was perfect! We came in around 9pm and were the only ones there for almost 2 hours (because 9 is early hahahah). But we loved it because we had the dance floor to ourselves and the DJ played some songs we wanted (s/o to him for finding me a t swift song). He played nothing but straight bangers the whole night. Had us worn out for sure lol.It was still super fun when people started rolling in. The vibe was definitely what we were looking for.“
Customers` Favorites
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“The bartender was friendly and warm. All the mix drinks were delicious and perfectly made.“