Baskin Robbins in Charlotte

“I get a cake every year for my moms birthday and I took a chance and ordered online…I requested white cake instead of confetti and they made it happen…a lot of time at places the additional instructions are ignored but it made this day easier because this is exactly how my mom wanted it every year…it seems small but it made a birthday without her a little easier..thank you“

“On March 12, I went and picked up an ice cream cake that I ordered online. Had zero issues and the staff was very friendly and helpful. The cake came out wonderfully and they were the only one in Charlotte at the time that had World Class Chocolate ice cream. I’m not sure why that’s the case, but this location came through. I don’t normally leave reviews, but I felt that older reviews appear to be when it was under prior ownership that was a hot mess and to blame, Now things were as I would’ve hoped - quick, efficient and friendly.“

“I went here today and ordered a strawberry shake. The gentleman that made my shake came outside and told me that he made it special for me. He had the biggest smile and he was so kind. I just wanted to make a review to say that the customer service that I received today was amazing, a big shout out to the man that was so very proud of his strawberry milkshake. It made me smile.“

“Been here for as long-term and as I can affirm you feed us sweet things since the early 90s and still open the ice cream ? speaks for its self. Thanks. For creamy cold goodness you manage to squeeze in to a candy candy cone on a 100° charlotte nc scorching summer I don't care how bad your day has been going for you. Whenever you walk outdoors magically you 2 scoops better than before you went. My children now have children and I swear it still has the same effect as July 1993 I smile just for me. Oh yeah they got some iced coffee and doughnuts ? as if anything else was needed but appreciated. Please being true to the treats you have been and done for us ?? Sincerely Satisfied for 30+years and counting.⭐⭐⭐⭐⭐“

“I was just at this baskin and robin, and Nikey, Aaron, Don and Steven customer service was exceptional. Every time I come in here it’s clean and they are so inviting. They give the energy like it’s a family own business. This is where you want to come and bring the family. I must say they have a great team. Baskin and Robin better hold on to them!!!“

“This store works their tail off no matter how many crew members they have working. They're always worth the wait! Super polite, kind employees and more consistently on target to my order than any other fast food location I've visited nearby (looking at you Starbucks).“

“Ice cream sandwich was amazing! The gentlemen behind the counter really just was not helpful at all. I dont know what his problem was but he had a young lady help us instead. She was amazing & helpful but I dont think that guy needs to work with the public. Great Ice Cream Tho!“

“This morning I went BR-DD and I had the best experience with a young lady named Crystal. I had a problem with my order and had to go back , I must say it was my fault But she was so professional and smiled the entire time , It was just her demeanor and her charisma and the way she smiled she made the day a better day. It could be hard sometimes when you work with the public , if everyone was like that the world would be a better place. May God Bless her and the other employees there, because I didn't see one person complaining .Thanks again!“