Firebirds Wood Fired Grill
6801 Northlake Mall Dr, Charlotte
(704) 295-1919
Customers' Favorites
Salmon Garlic Mashed Potatoes and Vegetables
Creme Brulée Cheesecake
Big Daddy Chocolate Cake
Firebirds Chicken Pasta
Kids Wood Grilled Salmon
Kids Half Rack of Ribs
Slow Roasted Prime Rib
Lobster Spinach Queso
Seared Ahi Tuna
Chicken Wings
Menu
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Recent Reviews
We were there on a Sunday, arriving at 1:15 with a reservation for 7. We waited approx 10 minutes before being seated. Our waiter was attentive but was clearly overworked with too many tables. Once we ordered it was 30 minutes or more before our food came. Two dishes that were supposed to come with a poached egg didn't have the egg. When this was reported someone from the kitchen came out and said they had run out of poached eggs. Rather than have the waiter ask if they preferred...
I've always enjoyed Firebirds Northlake, but my recent bridal shower for 15 fell short. We had one overwhelmed server instead of two, delays in service, and difficulty getting checks. The manager was helpful, and food was good, but service needs improvement for large parties. Given the service challenges, consideration of some form of accommodation or complementary service would have been appreciated. I hope this feedback is helpful, as I have had many positive experiences...
Awkward and embarrassing situation at the bar left a bad impression. The bartender asked if I wanted change from a $20 on a $15 drink, then later came to my table asking me to pay again after I had already given her the $20. That said, our server was excellent and the food was delicious.
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