Cupcakes near Concord, NC

“I love nothing Bundt cakes. I go to multiple locations. I own the lunchbox, that gives you a special for every visit. All of the other locations the special is buy 3 get 1 free. The Concord location was the only one that you had to buy 4 get one free. I went about 3 weeks ago and was told that the special changed to buy 3 get 1 free. I was excited. I then visited 2 weeks later and was told that they did not honor the lunchbox anymore. I asked to speak to someone else. The first employee told me the manager told them to tell everyone that and if they got pushback to go ahead and honor the lunchbox. Shady customer service. When the second employee came out they said I could do the buy 3 get 1 free or the buy 4 get 1 free whichever one I wanted. The cakes are always delicious when I come to this store and it is close to my house. However I wish the manager valued loyalty and delivered better customer service.“

“Customer service is a big deal to me as well as the product that is being delivered. The product was beyond expectations & the customer service was superb! The cake was very moist, delectable & beautiful! I will be placing another order very soon!“

“I highly recommend this bakery — their New York-style bagels are perfection, chewy and fresh every time. The tiramisu is rich and dreamy, and the cookies are absolutely addictive. Everything tastes homemade with love. Trust me, you’ll be hooked after one bite!“

“I had a pretty bad experience when I came in, but the assistant manager really changed the whole situation. She could tell I wasn’t happy and came over to talk to me. She actually listened instead of just brushing it off, and you could tell she really wanted to make sure I left feeling better about everything.
She apologized, fixed the issue, and even gave me a coupon for my next visit because of what happened. She definitely didn’t have to do that, but it showed she actually cared about making things right. Customer service like that is hard to find these days, and I really appreciated the effort she put in. I’ll definitely be coming back because of how she handled everything.
Thank you Indie !“

“I can't say enough good things about Aryn, she's an amazing person. Professional, caring, sweet, amazing. her cakes are next level. thank you so much for making our day even better with yummy Desserts. we will definitely use you for another occasion.“

“Incredible! Highly recommend!“

“The best cakes you could ever ask for. ❤️“

“Jamaican black cake was very moist and the icing was perfect. It wasn’t too sweet. Customer service is wonderful. Ms. Pansie is very pleasant and she shipped my cake the same day I placed the order. I received it three days later.“

“⭐️⭐️⭐️⭐️⭐️ I cannot say enough great things about Smallcakes in Charlotte! I came in last minute—just two days before my granddaughter’s birthday—seeking help for a customized Moana cake, and the owner went above and beyond to make it happen. He was so friendly, professional, and incredibly helpful. He jumped right in without hesitation and saved the day! When we picked up the cake, it was exactly what we asked for—beautifully done and absolutely perfect for the occasion. And the taste? So moist and delicious—you could taste the love baked into it. If you’re ever in need of a custom cake, or even just want to treat yourself to one of their specialty cupcakes or the most delicious ice cream around, I highly recommend stopping by Smallcakes. They’ve gained a loyal customer for life!“

“I love getting ice cream here with my wife. The Founders Favorite is the best and so delicious with the ice cream and brownie mixed together. The employees are so nice and this is the perfect place for couples. Thank you so much I recommend to everyone. Salute from an Army Soldier.“