Firehouse Subs in Greensboro

“Let me start by saying I love Firehouse, the food is always great.
However upon entering this Firehouse ("Jefferson Greensboro NC") , and after placing my order, I begin hearing the 2 ladies behind the counter (taking orders and making orders), talking about how they love Subway more, how Firehouse is overpriced, "you can get the same thing at Subway", the "herb bread" at subway is better, and "subway gives coupons".... Loud for us the only 2 customers in the store to hear and constantly using the "F" word repetatively! I mean many people cuss, but lets have some basic customer service. Can we work on training! I hate to hear this is happening to a business by its own employees. Additionally, they're grumbling bc of online orders on a "Friday night".... I'm standing here waiting for my order having to hear all of this.
So very disappointing for this Firehouse establishment. Friday night 10/11/2024 @725pm... whoever these ladies are need instruction or redirection outside of this location.
I'm sorry but I can't come back to this location.“

“I recently had an amazing experience at this sandwich shop! The food was delicious, and the customer service was simply outstanding. From the moment I walked in, I was greeted with warm smiles in a vibrant and welcoming atmosphere. It was evident that the staff truly values teamwork.

I was particularly impressed when a sports team came in, and the young ladies working there handled their orders like pros, getting everyone served in under 30 minutes! Their efficiency and friendliness were remarkable. I can’t wait to go back and enjoy another meal soon!“