Firehouse Subs in Concord

“We come to this exact firehouse 3 times a week because the food is always great, the nice woman always greats us has a conversation while ringing us in and can even remeber our order. I will recommend this firehouse sub shop over any other. If you want a great sub and great staff, head to this store and I will say we always go during the week so the week staff is amazing.“

“Firehouse Subs (Concord, NC) – 5 stars, and I mean it, for the staff, food, and service.

I have to be honest about something before I get to the praise: this location is dangerously hot inside right now. It was over 90 degrees in the dining room during my visit. I was sweating just sitting at the table eating my meal, and the staff — working the line, over the ovens, on their feet all shift — were visibly soaked through their uniforms. I asked about it, and I was told the team had already contacted the building owner about the broken AC, and the owner has still not provided a fix. That's on the landlord, full stop. If you're collecting rent on a commercial lease, maintaining working climate control is a basic obligation, not optional — and if I were in this franchise owner's shoes, I'd already be talking to a lawyer about the lessor's failure to meet its repair obligations, because this is not a minor comfort issue, it's a heat-safety issue for employees and customers alike.

And that's exactly why the staff deserve every bit of praise I can give them, arguably hazard pay on top of it. Despite working in what had to be brutal, borderline unsafe heat, every single person I interacted with was upbeat, attentive, and genuinely helpful. The food came out correctly and quickly, the sub itself was excellent — hot, fresh, great flavor — and nobody let the conditions show in how they treated customers. That kind of professionalism under real physical discomfort says a lot about this crew.

So: 5 stars for the people and the food, because they earned it and then some. Zero stars for whoever owns this building and is sitting on a known, unresolved AC failure. Corporate and the property owner need to get this fixed immediately — not for a better review, but because it isn't safe or fair to ask employees to work like this.“

“Sarah, the manager remembered my order from the last week when I visited. What a sharp mind. She super friendly, fast, and she actually pays attention. Second time seeing her, same excellent service. She’s got it going on. Thank you Sarah 5 Star Service.“