Firehouse Subs in Charlotte

“We ordered from DoorDash last night and I just wanted to commend the absolute artist who created the masterpieces we had. Perfectly stacked, not an ingredient askew *chefs kiss*.

Based on the skill of sandwich mastery, I’m sure the vibes are immaculate.“

“Just went in for turkey bacon ranch, the girl working the registered was friendly, nice, and provided overall great customer service. Noticed fire house has fries now and they were great! I haven't been to fire house in months and was pleasantly surprised to get fries now instead of chips as an option. Well done“

“The staff here was amazing. I ordered online and made the mistake of not mentioning that I wanted it cold I tried to get there as fast as I could but they had already started the process. They changed my order even though it meant having to discard what they had already made. They did so without any hesitation. Absolutely incredible customer service and my hats off to the staff. Thank you so much.“

“Toya & Alisa (?) were absolutely the sweetest. I tried to place and order online and the payment didn't go through and when I tried again it said there was a duplicate order. My husband called to see if the order went through. It hadn't but when I was able to push the online order through again, it finally went. They were so nice and called my husband back to let him know the order went through. So nice of them to take the time to call and confirm.“

“I truly wanted to take a moment to recognize the incredible manager Mrs. Courtney at Firehouse Subs. In a world where customer service often feels rushed and impersonal, she is genuinely a hidden gem.

There have been moments when my app was not functioning properly, and instead of making the situation stressful or dismissive, she showed compassion, patience, and kindness and still made sure my son and I were able to eat. That level of understanding and humanity means more than people realize.

She consistently creates such a warm, welcoming environment and treats people with genuine care and respect. Her professionalism, personable spirit, and ability to make customers feel valued is rare. You can tell she leads with both excellence and heart.

Firehouse Subs is truly blessed to have someone like her representing their brand. Customer service like this deserves to be recognized and appreciated. Thank you for your kindness it does not go unnoticed.“

“Could be cleaner, floor was sticky. Service was great even though there were only 2 ppl working. Both associates were great, kind and efficient. I have a gluten allergy and the GF bread they use has a great texture, really close to the original.“

“Omgggg I came here earlier around one and got a Philly cheesesteak sub w no mustard ..it was FREAKIING INCREDIBLE 😩😩 bad news? I only got one instead of two.

The service here was AMAZING!! The store clean and the Manager Brandon + employees were very friendly and had great suggestions!!

Also!??? THE GARLIC BREAD??? Holy smokes!!!! I would def become a regular customer solely for that.“