Customers` Favorites
Customers` Favorites
“It was super awesome sauce, would recommend 10/10 recommended.“
Customers` Favorites
“Firehouse Subs (Concord, NC) – 5 stars, and I mean it, for the staff, food, and service.
I have to be honest about something before I get to the praise: this location is dangerously hot inside right now. It was over 90 degrees in the dining room during my visit. I was sweating just sitting at the table eating my meal, and the staff — working the line, over the ovens, on their feet all shift — were visibly soaked through their uniforms. I asked about it, and I was told the team had already contacted the building owner about the broken AC, and the owner has still not provided a fix. That's on the landlord, full stop. If you're collecting rent on a commercial lease, maintaining working climate control is a basic obligation, not optional — and if I were in this franchise owner's shoes, I'd already be talking to a lawyer about the lessor's failure to meet its repair obligations, because this is not a minor comfort issue, it's a heat-safety issue for employees and customers alike.
And that's exactly why the staff deserve every bit of praise I can give them, arguably hazard pay on top of it. Despite working in what had to be brutal, borderline unsafe heat, every single person I interacted with was upbeat, attentive, and genuinely helpful. The food came out correctly and quickly, the sub itself was excellent — hot, fresh, great flavor — and nobody let the conditions show in how they treated customers. That kind of professionalism under real physical discomfort says a lot about this crew.
So: 5 stars for the people and the food, because they earned it and then some. Zero stars for whoever owns this building and is sitting on a known, unresolved AC failure. Corporate and the property owner need to get this fixed immediately — not for a better review, but because it isn't safe or fair to ask employees to work like this.“
Customers` Favorites
“The whole atmosphere is very inviting. Full of history about 🚒 Firefighters and more. My grandson loves the kids meal they get a little Firehat/helmet with the meal. On your birthday you get a free medium sub loaded to your card. Not to mention the subs to me are unique and delicious. Always fresh.“
Customers` Favorites
“Matthew and his staffed did an outstanding job keeping up with the enormous volume today to help raise money for Special Olympics. I know they had to be completely overwhelmed at times with lines around the building but always had a positive attitude and a smile on their face.“
Customers` Favorites
“My first time there but I loved the menu. So many goodies. I was happy to see many NY favorites. I used to live there and loved the deli’s.I’ll be back. Guaranteed“
Customers` Favorites
“I have never gotten a bad sub here. Price keeps going up, but best subs around. Cheaper than Firehouse and just as good.“
Customers` Favorites
“I tried this place for the first time yesterday I ordered for a delivery. It was very fast and the employees are very respectful and always have a smile on their face. I’m already loving this place. The food was hot and fresh and their potato salad is the best and also the bowtie pasta“
Customers` Favorites
“Matthew and his staffed did an outstanding job keeping up with the enormous volume today to help raise money for Special Olympics. I know they had to be completely overwhelmed at times with lines around the building but always had a positive attitude and a smile on their face.“
Customers` Favorites
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“I've been here a bunch of times for lunch in the last few weeks and it's been a 10/10 experience every time. All of the chicken salad options are delicious, the service is quick, and the staff is always friendly.
I highly recommend the grape salad as a side.“