Cold Stone Creamery
$$ • Ice CreamAbout Cold Stone Creamery
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Cold Stone Creamery Reviews
157 ratings
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Outstanding customer service and a great selection for all ages. The ice cream was absolutely delicious—I'll definitely be coming back. 10/10!
With so many people leaving negative reviews, I wanted to be sure to leave a positive one. I went into this store about 7:45pm on a Saturday night (9/24/22). The store was very busy. While waiting my turn, I saw all the employees never lose their cool, and treat everyone very well! When it was my turn to order, I could tell the girl helping me was new and nervous. Told her not to worry, she's got this and it's fine. She did great! I'm super impressed with the employees here!...read full review
Great establishment…. Took my kids for ice cream last night and I forgot to ask the young lady to make sure my son’s topping were not mixed in… my son is on the spectrum and does not like his food touching or mixed together… the young lady heard my son saying he couldn’t eat his ice cream and that he didn’t want it and she kindly made him a new cup and separated his topping as well… I apologized and explained that I would just buy both because it was my fault I wasn’t...read full review
Hours
| Monday | 11:30AM - 8:45PM |
| Tuesday | 11:30AM - 8:45PM |
| Wednesday | 11:30AM - 8:45PM |
| Thursday | 11:30AM - 8:45PM |
| Friday | 11:30AM - 9:45PM |
| Saturday | 11:30AM - 9:45PM |
| Sunday | 11:30AM - 8:45PM |
Cold Stone Creamery in Hope Mills, NC, is a favorite spot for ice cream lovers. The staff is extremely friendly and willing to help with any questions about the menu. The atmosphere is welcoming, with a wide variety of ice cream flavors to choose from. One reviewer's favorite treat is the Oreo Explosion, a popular choice among regular customers. The service is exceptional, with the team going above and beyond to make customers feel valued. Customers have praised staff members like Dante and Christian for their excellent customer service. Even during busy times, the staff remains efficient and helpful, ensuring that customers get exactly what they want. While cones may not always be fresh, the overall experience at Cold Stone Creamery, including the generous ice cream portions, is well worth a visit. Improvements in handling mobile orders and communication among staff could enhance the experience further.