Dunkin' Donuts in Huntersville

“Decided to stop in this week since I am in the area training. Everything I have ordered, I have asked for no cheese on my items, and today was the only day they got it right. They were really busy today but got everyone in as quickly as possible while giving amazing service. Not my go to for breakfast, but the young lady in drive thru was absolutely amazing.“

“The food at this location was some of the best Dunkin food I've had! The manager Michelle was incredibly helpful in telling me how to manage an issue I had at a previous store that I had not heard back on after a week and was very kind and friendly. She even addressed the music volume being somewhat excessive before I even mentioned it. The store is clean and well card for and the employees were kind and efficient upon my arrival. I have one significant complaint that changed this from a 5 star to a 4 star review. The sign on the door and the online information all say the store is open until 8pm. At 7:10 I was told that the lobby closes at 7:30. There is nothing to indicate this anywhere as the door says they are open to 8pm as well as the online information. At 7:13 the lights were turned off on me while I was frantically trying to upload the homework assignment I was in the lobby to work on. So, not only did I lose 30 minutes of expected work time, but they turned the lights off on a customer. When I brought it to their attention, they turned them back on for me, but that should not occur. I will come back because the product is good here, but the rush to the day's end for the closing employees today show the customer is an afterthought once the food is delivered.“