Chick-fil-A in Jacksonville

“As someone who works in the mall I visit this location weekly. The service is always AMAZING. The managers are sweet and personable and the cashiers are always accurate and happy to help. 10/10. Oh- and they always give my service dog a pup cup!“

“I don't typically have a problem with Chick-Fil-A; however, in recent weeks (including this morning), the drive thru has been doubly slow and my last 3 chicken biscuits have been soft and gooey. It's really frustrating to get to work (almost late) and then find your chicken is between two pieces of soft, barely done biscuit dough. So soft, that the bread is in pieces and stuck to the meat. This morning, I had a piece of chick-fil-a meat w/doughy pieces stuck to it. I guess I will have to go back to ordering my #1 with a bagel instead of the biscuit. Also, can you PLEASE come up with a better option for us coffee lovers the next time your coffee machine is down at breakfast? Imagine my anger when I was told that in order to get a juice (not everyone drinks soda) with my breakfast, I still had to pay an upcharge, even though your coffee (included w/breakfast) was unavailable! The two stars are only because the staff was still pleasant and can't be blamed for poor management decisions.“

“Since under new management writing new review. Accommodated an order for my son who has Celiacs (no reaction noticed or observed). They had issues in their system removing the biscuit but accommodated us several weeks ago so decided to leave a good review. Manager was friendly and helpful.“