Chick-fil-A
$ • Fast Food, Chicken Shop, Salad
Hours:
1405 Western Blvd, Jacksonville
(910) 455-2934
About Chick-fil-A
Customers' Favorites
Chick-fil-A Reviews
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Unfavorable service and cold food. We visited this location two days before and were able to get an item on the menu customized, without any issues or hesitation. The fries we were given were cold, but the service was great. Today I visited and ordered the same thing. We were met with attitudes questioning the order and a ton of hesitation from the girl taking our order. We got to the window and we're told they would absolutely not customize our order, and when I asked for the...read full review
As others have stated, the post-renovation drive-thru situation is absolutely abysmal. The lunch-rush line is still backed up far into the regular parking area, & the regular parking area has now been cut in half.
I placed my order on the app just before entering the line at 12:58 PM. I received my food at 1:34. A lady who appeared to be a manager gave me a complimentary brownie for my troubles, but when I arrived to my destination, I noticed that I had both my kids’...read full review
We absolutely love Chick-fil-A, but will not return to this location. They cannot get things right, the food is not hot, and they are not friendly. They have an I don’t care attitude. Definitely not the Chick-fil-A standard! We will stick with the Porters Neck location
Ratings
Menu
Hours
| Monday | 6:30AM - 10PM |
| Tuesday | 6:30AM - 10PM |
| Wednesday | 6:30AM - 10PM |
| Thursday | 6:30AM - 10PM |
| Friday | 6:30AM - 10PM |
| Saturday | 6:30AM - 10PM |
| Sunday | Closed |
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Chick-fil-A is a popular spot, often crowded both inside and in line for takeout. Despite the chaos, the staff remains capable and efficient, handling the high volume of customers with ease. The restaurant is designed well, with a clean and modern interior featuring fresh flowers. A play area is available for kids, which is clean and enjoyable.
Recently, some customers have noticed that the food quality seems to be going downhill. For instance, the chicken minis had buns that were almost raw, although they still had great flavor. However, other reviews mention quick, friendly service and consistent fare, especially enjoying the butter bun, shakes, and soups. Breakfast is still considered very good, and lines at the Grandover location appear to be more controlled and contained.
On the downside, some guests have reported slow service in the drive-thru and issues with their chicken biscuits, which have been described as soft and gooey. One customer expressed frustration about the biscuit bread being stuck to the meat, causing a messy experience. There have also been concerns about coffee availability during breakfast and dissatisfaction with upcharges for juice when coffee is unavailable. Despite these issues, the staff continues to provide pleasant service.