Dunkin'
$ • Coffee Shops, Donuts
Hours:
9005 E Independence Blvd, Matthews
(704) 841-8035
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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this location is TERRIBLE!! I would give it ZERO stars if I could!! The lady Julie had blue hair and was working at drive thru window today was TERRIBLE!! NO CUSTOMER SERVICE. Very unprofessional and rude!! when I pulled up to the window, she just said the total. No greeting or anything. Then when she gave me my order, I advised it was wrong! It was supposed to be a frozen drink and she gave me a latte. Instead of apologizing, she went back and gave me the correct order and Julie...read full review
Closed on Saturday ?!!! This place is a train wreck. Get some new ownership
I've only been there 3 times as I'm from out of state each visit was good coffee was made perfect
Ratings
Menu
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 6AM - 8PM |
| Sunday | 6AM - 8PM |
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Dunkin' is a restaurant that serves a range of coffee drinks, including freshly brewed coffee that is "delicious" when done right. They also offer a variety of donuts, including "pretty decent" options. Customers have noted that the staff here are very nice and handle issues like missing donuts or wrong orders with kindness and promptness. The coffee is generally appreciated, not just as a sugar-filled drink, and the food can be delicious. However, some recent reviews mention that the drinks have gone downhill, with many being watery, very dark, and not worth the price. There have been complaints about inconsistent quality and long wait times, especially during busy hours when the staff might be short-staffed. Despite these issues, the location has a spacious parking lot and a friendly counter staff. Overall, while the food and drinks can be a highlight, the experience can vary, and some customers prefer other Dunkin’ locations for better consistency.