Firehouse Subs Pineville

$ • Sandwich Shops, Fast Food

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About Firehouse Subs

Firehouse Subs Pineville offers a mixed dining experience. The store manager is praised for providing a wonderful catering service, while the morning manager is described as unfriendly and unwelcoming. The food quality is inconsistent, with some customers finding the sandwiches tasty, especially the Italian subs, while others note high prices and a lack of consistent training for the preparers. Customers appreciate juicy meats, crispy veggies, and toasted bread, along with generous portions and affordable prices. The drive-thru service is highly recommended, and the environment is clean. Staff members are friendly and attentive, with some instances of extra care, such as adding extra cheese upon request. Some customers have experienced issues with their order not matching what was asked for, especially when they are unable to return to fix it. The location is convenient and offers a variety of options for different needs. Despite some service delays, employees like Kaden stand out for their friendly, professional attitude and excellent customer service. The restaurant is well maintained, with neat and tidy surroundings, including clean bathrooms, and staff often go above and beyond, such as delivering sandwiches directly. However, some customers feel that the value has decreased, noting smaller bread sizes and reduced portions, although the flavor remains good, especially with flavorful options like Cajun chicken.