The staff was courteous and fast. The food was typical Firehouse which is fine because I know what I’m getting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch Combo
Robert Beall
Every sandwich I order here is delicious and presentation is acceptable. However, the last two times that I've been in the store within the last 2 weeks, there have been a few issues that may be a reduction in quality trend and needs to be addressed.The drink machine had no ice on one visit and the drink station needed cleaning.They were out of ham on another visitA Sandwich I ordered did not have all the ingredients as described in the sandwich and I did not realize this until I was miles from the property.It also appears that all the employees were in their teens and there did not appear to be any older employee supervision/managementThe employees were respectful and I didn't see any horseplay. However, sometimes a senior manager can make sure that these little things are addressed.I will continue to visit this particular location. However, if I continue to see a decline and quality, I will take my business elsewhere.So I am a 3 star ⭐ hit and miss.Good luck
Shadow H.
10/10 best subs I have ever gotten my new favorite place workers there are so nice and very helpful
Alphantina Hayes
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn’t find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn’t the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn’t know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn’t understand. I was not going to repeat it a 4th time WHILE SHE’S LOOKING AT THE PAPER WITH THE ORDER.The restaurant was dirty. Chips & crumbs on the floor.The 2 young men were helpful but Katie & her customer service with ALL races needs training.And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. It’s more ham than turkey.Parking: Deem lighting at night. Kind of dark.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Firehouse Subs
Shantella Wooten
I visited Ed Dr location and Katie went above and beyond for me today. She is such an asset to the store and I was happy she was able to help me. Firehouse Subs on Ed Dr Rocks!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Subs
kendra cordeiro
just got a turkey bacon ranch sub combo, and it came with no tomato and no bacon. i paid $20 for lettuce, turkey, and cheese.
Pedegru Pets
One of the best locations in the city…tucked away, this is a special
Atmosphere: 5
Food: 5
Service: 5
Kiki H.
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn't find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn't the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn't know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn't understand. I was not going to repeat it a 4th time WHILE SHE'S LOOKING AT THE PAPER WITH THE ORDER. The restaurant was dirty. Chips & crumbs on the floor. The 2 young men were helpful but Katie & her customer service with ALL races needs training. And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. I edited the sub in the app before sending it.
Austin P
I love firehouse subs, but this location is consistently disappointing. Long wait times (I waited over 20 minutes after the pickup time provided on the app), ingredients almost always missing from my sandwich, and inconsistent quality. If you order to go, make sure your order is correct and complete before leaving. Employees always seem frazzled and under-supported. I’ve tried to reach out to the manager to address these issues, and he responded to my initial email and subsequently ghosted me. Management clearly does not care about customers or employees.
Smacks everytime. We drive about 20 minutes passing up two closer locations because we've never had an issue!
Atmosphere: 5
Food: 5
Service: 5
Thomas Humphrey
This review of one star goes towards the management. Staff was great, food was awesome. But it is uncomfortably hot in there. It must have been 80 degrees. Halfway through my sandwich I took it to go and left. Please fix the air conditioner, the crew is dying in there. Don't think people don't notice, I bet your diners in the restaurant are down vs. L. Y.Before I return I'll call the team and see if the air conditioner is fixed.
Atmosphere: 1
Food: 5
Service: 5
Dustin
I’ve had an excellent experience as a customer here for 3 years, and now as an employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub
Megan Thomas
I came in around 5 pm on June 18th and the woman taking our order was extremely rude and passive aggressive. The food was fine, but her attitude really ruined the experience.
Service: 1
Karen Cross
I went into the store the other day n a male employee was talking to a female employee very inappropriately. Also my sandwich had paper on it. Do not
Love firehouse subs great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch Combo
The staff was courteous and fast. The food was typical Firehouse which is fine because I know what I’m getting.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Turkey Bacon Ranch Combo
Every sandwich I order here is delicious and presentation is acceptable. However, the last two times that I've been in the store within the last 2 weeks, there have been a few issues that may be a reduction in quality trend and needs to be addressed.The drink machine had no ice on one visit and the drink station needed cleaning.They were out of ham on another visitA Sandwich I ordered did not have all the ingredients as described in the sandwich and I did not realize this until I was miles from the property.It also appears that all the employees were in their teens and there did not appear to be any older employee supervision/managementThe employees were respectful and I didn't see any horseplay. However, sometimes a senior manager can make sure that these little things are addressed.I will continue to visit this particular location. However, if I continue to see a decline and quality, I will take my business elsewhere.So I am a 3 star ⭐ hit and miss.Good luck
10/10 best subs I have ever gotten my new favorite place workers there are so nice and very helpful
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn’t find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn’t the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn’t know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn’t understand. I was not going to repeat it a 4th time WHILE SHE’S LOOKING AT THE PAPER WITH THE ORDER.The restaurant was dirty. Chips & crumbs on the floor.The 2 young men were helpful but Katie & her customer service with ALL races needs training.And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. It’s more ham than turkey.Parking: Deem lighting at night. Kind of dark.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Firehouse Subs
I visited Ed Dr location and Katie went above and beyond for me today. She is such an asset to the store and I was happy she was able to help me. Firehouse Subs on Ed Dr Rocks!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Subs
just got a turkey bacon ranch sub combo, and it came with no tomato and no bacon. i paid $20 for lettuce, turkey, and cheese.
One of the best locations in the city…tucked away, this is a special
Atmosphere: 5
Food: 5
Service: 5
Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn't find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn't the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn't know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn't understand. I was not going to repeat it a 4th time WHILE SHE'S LOOKING AT THE PAPER WITH THE ORDER. The restaurant was dirty. Chips & crumbs on the floor. The 2 young men were helpful but Katie & her customer service with ALL races needs training. And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. I edited the sub in the app before sending it.
I love firehouse subs, but this location is consistently disappointing. Long wait times (I waited over 20 minutes after the pickup time provided on the app), ingredients almost always missing from my sandwich, and inconsistent quality. If you order to go, make sure your order is correct and complete before leaving. Employees always seem frazzled and under-supported. I’ve tried to reach out to the manager to address these issues, and he responded to my initial email and subsequently ghosted me. Management clearly does not care about customers or employees.
Food: 5
Service: 1
Restaurantji Recommends
Smacks everytime. We drive about 20 minutes passing up two closer locations because we've never had an issue!
Atmosphere: 5
Food: 5
Service: 5
This review of one star goes towards the management. Staff was great, food was awesome. But it is uncomfortably hot in there. It must have been 80 degrees. Halfway through my sandwich I took it to go and left. Please fix the air conditioner, the crew is dying in there. Don't think people don't notice, I bet your diners in the restaurant are down vs. L. Y.Before I return I'll call the team and see if the air conditioner is fixed.
Atmosphere: 1
Food: 5
Service: 5
I’ve had an excellent experience as a customer here for 3 years, and now as an employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub
I came in around 5 pm on June 18th and the woman taking our order was extremely rude and passive aggressive. The food was fine, but her attitude really ruined the experience.
Service: 1
I went into the store the other day n a male employee was talking to a female employee very inappropriately. Also my sandwich had paper on it. Do not
Atmosphere: 1
Food: 1
Service: 1