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Juice • $
“We came after school today and Greg took our order. He was so pleasant, kind, conversational, and made our experience very positive! The way he not only spoke to us as customers but also his employees/coworkers was a breath of fresh air to witness. We’ll be back!“
“I had such a great experience! MJ and AL were incredibly patient, kind, and helpful while I was choosing a smoothie. I was redeeming my birthday smoothie and ran into some technical issues, but they handled it with so much patience and positivity. The vibes were great the whole time, and my smoothie was absolutely delicious! I’ll definitely be coming back.“
“Got stopped In and get your smoothie from Carmen and her team. They do really good here, especially with the A team which is Carmen‘s team the 3 gentlemen working with her very polite and nice. Darius Tall guy with the cool dreads I can tell you this big guy he knows how to make a dag’on Great smoothie. Thank y’all for the great service I’ll be coming here again.“
Juice • $
“Want to go somewhere tropical on a random Wednesday? No problem. Want to eat healthy? They got you. Want it to be within driving distance? Even better. Wear some shorts, bring a beverage umbrella and your fancy blend of exotic fruit smoothies awaits ranging from decadent to healthy nut approved.“
“I placed a delivery order through the tropical smoothie app for two island green smoothies; one with added multivitamins, and the other with added energizer. Upon delivery, the driver (LaShun) asked me "How much did you tip me?" To which I responded, "There was no option to leave a tip in the tropical smoothie app, I'm sorry." I was prepared to give her a cash tip; however, her immediate demeaner was rude. She then hands me my bag containing my smoothies. As I get back inside, I open the bag to find USED bandaid wrappers and smoothies that appeared to have been tampered with. I immediately contacted tropical smoothie, where I spoke with Desiree. She stated that her manager was not in but would be back any second and would call me back. That was 8:39 AM this morning. I did not receive the call back, so one hour later, I called again. To which I was told the manager was busy, and that I needed to call back in 20-30 minutes. Another hour goes by, and I call again at 10:30 and now I cannot get through to their phone line for some reason. I am highly and extremely disappointed as I am a FREQUENT customer of Tropical Smoothie Cafe. Not only that, but this is DISGUSTING and a health hazard. It is not that I did not want to tip the driver - there was NO option in the tropical smoothie app and the driver was so rude that it made me not want to give her a tip period. Furthermore, the fact that management has not prioritized fixing this issue for me is frustrating. I am out of money with no smoothies, and no solution. I will not be returning as a customer.Update: I called again at 1:30 PM and was able to reach a manager. He was never even told about me calling by the employees I had previously spoken with. Due to this, I place no fault on management. He handled everything AMAZINGLY and was very courteous and kind and friendly. He refunded me promptly and even offered to remake the smoothies personally. I am satisfied with this outcome.“
Juice • $
“CYNIAH A TRUE GEM! Any other day I wouldn't bother leaving a review and previously stopped coming to this location due to the lack of customer service and not so great smoothie. Recently I came after a walk one morning and had THE BEST smoothie as well as customer service from Cyniah. I'll keep coming as long as she's here! THANK YOU, CYNIAH FOR BEING AMAZING 👏“
“I came to the store last night (7/15) around 8:59pm, right before closing. I felt so bad since they were about to close and apologized to the staff, and the lady at the lobby was so nice to me. She assured me I still have a minute left and that I was okay. I even told her I can come back tomorrow but she said she can still help me. I asked what her name was and she said Malinda. She was so professional and nice even though it was about time to go home. I wanted to make sure I give her a shout out and that she’s acknowledged for her great hospitality. Thank you, Malinda! I will come back and see you!“