Dairy Queen Grill & Chill
200 E Main St, Sylva
(828) 586-5327
Recent Reviews
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Took long just to be soggy and forget the sauce. Just got other food instead. Wasn’t worth it.
Atmosphere: 2
Food: 1
Service: 1
Ice cream was nice and creamy
Atmosphere: 5
Food: 5
Service: 4
They are a ice cream fast food spot and they don't serve ice cream at 8:00.
Atmosphere: 1
Food: 1
Service: 1
Very dirty! Nothing looked clean. They locked the doors without any notification during normal business hours. Only the drive thru was open.
Atmosphere: 1
Food: 3
Service: 3
Good employees, just no ice cream when we visited.
Atmosphere: 3
Food: 4
Service: 4
They are frequently out of ice cream, which is their whole reason for existing.
Atmosphere: 1
Food: 1
Service: 1
Food was the tits but......customer service was not. 😢 Plus there was bs on the tables like crumbs a little unsettling when trying to eat 🥺
Atmosphere: 1
Food: 5
Service: 1
Went thru the driverhru and got blizzards. Always good!!!!
Atmosphere: 5
Food: 5
Service: 5
Recently, I had the unfortunate experience of dining at an Arby’s location, and I feel compelled to express my deep dissatisfaction with every aspect of my visit. From the moment I entered the restaurant to the time I left, the experience was nothing short of terrible. What was supposed to be an enjoyable meal turned into an ordeal that left me frustrated, disappointed, and determined never to return.
First and foremost, the staff at this Arby’s was shockingly rude. Rather than being greeted with a smile or a friendly welcome, I was met with eye rolls and an attitude that made me feel like I was inconveniencing them simply by placing an order. When I politely asked a question about the menu, the employee responded in a dismissive and irritated tone, as if I should have known the answer myself. It’s one thing to be busy or under pressure, but basic courtesy and respect should never be too much to expect.
The food itself was equally disappointing. I ordered what I thought would be a fresh, hot meal, but what I received was cold, greasy, and unappetizing. The sandwich was soggy, the meat tasted old, and the fries were limp and flavorless. I’ve enjoyed Arby’s at other locations in the past, but this particular meal was downright nasty. It was clear that little care had been put into preparing or presenting the food.
As if the poor attitude and bad food weren’t enough, the service was painfully slow and disorganized. I waited far longer than reasonable for my simple order, even though there weren’t many other customers in line. When my food finally arrived, it was incomplete, and I had to go back and ask for the missing items. This only seemed to irritate the staff further.
Finally, the atmosphere in the restaurant was incredibly unpleasant. The dining area was loud, chaotic, and dirty. Tables hadn’t been cleaned, trash bins were overflowing, and the noise level made it impossible to enjoy any part of the meal. Rather than a casual, comfortable place to sit and eat, it felt more like a stressful, unpleasant environment that I couldn’t wait to leave.
In conclusion, my visit to Arby’s was marked by rude staff, nasty food, poor service, and a terrible atmosphere. I hope that management takes this feedback seriously, as no customer deserves to have such a negative experience. I sincerely hope improvements are made so that future guests do not have to go through what I did.
Atmosphere: 1
Food: 1
Service: 1
One of the best brownie/ice cream desserts I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
⭐️⭐️⭐️⭐️⭐️great place to stop in and grab some food and ice cream
Atmosphere: 5
Food: 5
Service: 5
Great food!
Atmosphere: 5
Food: 5
Service: 5
Ridiculous. Store is not busy, I ordered a simple brownie blizzard. Order and payment was processed at 4:30pm…I ended up leaving at 4:50 because thats how long I waited in drive thru. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
The bathrooms were disgusting the cashier was very rude it'll be one place that I will never go back to
Atmosphere: 1
Food: 1
Service: 1
Great meal and nice people.
Atmosphere: 5
Food: 5
Service: 5
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