Jersey Mike's Subs in Wake Forest

“I go to this location frequently and the staff is prompt and friendly! Sean/Shawn, the general manager, is a true front line worker and he's putting in the work with his staff. My order is always accurate and the food is always good, hence why this is my go to lunch spot during the work week“

“Sharing a review specifically for Sean, the General Manager of the Wake Forest location

I came in during the dinner rush while all employees were juggling online and in-person orders. I have both an allergy to gluten and dairy, and had also made a mistake in my online order. Amidst the chaos of the dinner rush, Sean was calm and collected, and communicated kindly that he would check the status of my sandwich, and personally made the desired change when he saw it hadn’t been made yet. This was while still serving the needs of the customers in line.
He continued to go above and beyond in making sure that I did not experience cross contamination or exposure to allergens, even remaking my sandwich immediately upon realizing that cheese had mistakenly been added.
Throughout the interaction, he was extremely quick and efficient while also providing a customer service experience that never once made my allergies or complicated order feel like an inconvenience. He remained kind, calm in a chaotic environment, and attentive to the needs of employees and customers around him.

Dietary restrictions: Gluten free bread“