“FINALLY went back to the movies after the pandemic ... a couple of days before Christmas, having landed from a biz trip, and took the family. I missed you Alamo Draft House!Not commenting on the movie ... it was good. Commenting on the theatre and the dinner.... The theater is AWESOME, and even though the reclining leather seats and pre-selected seats are now pretty standard in the industry, these were comfortable!Now the dinner. We arrived 30 minutes early, because I hate eating in the pitch dark. We ordered 4 meals. 3 arrived pretty quickly. (as luck would have it, they somehow skipped mine). We waited about 10 minutes, and flipped the card up to attract the attention of a waiter, and- eventually re-placed the order. Again, it never came. Flipped the card again, now 45 minutes into the movie, and ordered it AGAIN. Finally, it came!Tasty and hot -- a great bacon cheeseburger, crispy fries, and 2 crispy pickles. In fact, all 4 of our meals tasted great, no complaints.So the question you may be asking: Did Alamo take care of us after the problem? Answer: Yes, and more than we would have expected them to. We don't know why my order went into a black hole not once, but twice ... but they did take care of us. AND, we did not go 'Karen' or 'Kevin' on them ...A Note: (I've worked with the public and going 'Full Metal Karen' (some of you dear readers will get the movie reference) is never the way. Trust me. Because in return, I will go 'Full Metal Corporate Policy' faster than you can say 'I want your Supervisor'. You may win, eventually, but I'm going to use policy to raise your blood pressure about 100 points right now and hope to be around to see the stroke happen so I can record and boost my ratings on Instagram).The Alamo staff was great, and YES we will be going back. 100%. What a great place to see a movie!“
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“FINALLY went back to the movies after the pandemic ... a couple of days before Christmas, having landed from a biz trip, and took the family. I missed you Alamo Draft House!Not commenting on the movie ... it was good. Commenting on the theatre and the dinner.... The theater is AWESOME, and even though the reclining leather seats and pre-selected seats are now pretty standard in the industry, these were comfortable!Now the dinner. We arrived 30 minutes early, because I hate eating in the pitch dark. We ordered 4 meals. 3 arrived pretty quickly. (as luck would have it, they somehow skipped mine). We waited about 10 minutes, and flipped the card up to attract the attention of a waiter, and- eventually re-placed the order. Again, it never came. Flipped the card again, now 45 minutes into the movie, and ordered it AGAIN. Finally, it came!Tasty and hot -- a great bacon cheeseburger, crispy fries, and 2 crispy pickles. In fact, all 4 of our meals tasted great, no complaints.So the question you may be asking: Did Alamo take care of us after the problem? Answer: Yes, and more than we would have expected them to. We don't know why my order went into a black hole not once, but twice ... but they did take care of us. AND, we did not go 'Karen' or 'Kevin' on them ...A Note: (I've worked with the public and going 'Full Metal Karen' (some of you dear readers will get the movie reference) is never the way. Trust me. Because in return, I will go 'Full Metal Corporate Policy' faster than you can say 'I want your Supervisor'. You may win, eventually, but I'm going to use policy to raise your blood pressure about 100 points right now and hope to be around to see the stroke happen so I can record and boost my ratings on Instagram).The Alamo staff was great, and YES we will be going back. 100%. What a great place to see a movie!“