Dunkin'

$ • Coffee Shops, Donuts

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About Dunkin' Donuts

Dunkin' on Route 13 in Brookline is a popular spot for coffee lovers and donut fans. This location is busy, with staff that work quickly and efficiently to serve customers with a smile, even when short-staffed. The atmosphere is cozy and inviting, featuring a display of colorful donuts that looks like modern art and the warm aroma of freshly brewed coffee. The menu includes a variety of coffee options, from classic hot coffee to frozen drinks, along with many donuts to satisfy sweet cravings. The team, led by a dedicated manager, strives to provide excellent service, often remembering regular customers' orders and keeping the environment clean. Staff members are friendly and do their best, even when they need more training. Overall, Dunkin' on Route 13 offers a friendly, efficient experience, with staff like Dylan, who is knowledgeable and respectful, making customers feel welcome and appreciated. The manager's understanding of good customer service ensures a positive visit, and the staff’s effort to take orders flawlessly, even in a busy, noisy setting, keeps customers coming back.

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Dunkin' Donuts Reviews

2.9
147 ratings
5
31%
4
5%
3
9%
2
5%
1
50%
Food
3.7
Atmosphere
3.7
Service
3.4

Share your opinion about Dunkin'

Leann and Stef are amazing! Their own pockets they buy bacon and cheese to give to dogs. They are extremely nice women and the rest of the staff is great too…. Thank you for being so kind to my dog and I hope your bosses know how nice you guys are.
It stinks that I have to do this but you work at Dunkin’ Donuts seriously do better!!
So first let me start with I ALWAYS order 2 Kreme Delight donuts, in which there is supposed to be vanilla cream in it, not theirs it was baverian cream, HOWEVER they finally fixed that, then I go in there today order 4 coffees she got one wrong and forgot to even make it, then she gave me 2 Boston creams not Kreme delight which not for nothing the Kreme delight has a dollop of vanilla...read full review
The team here always goes the extra mile to make you smile!

As an example, I arrived this morning to pick up a large order, with my toddler in my arms. I decided to do multiple trips, but when someone working saw this (sorry, I didn't get her name!) she grabbed the rest of my order for me and ran it out to us. She even paused to make my toddler smile and laugh and wish us a good day. We love coming here.

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Hours

Monday 5AM - 7PM
Tuesday 5AM - 7PM
Wednesday 5AM - 7PM
Thursday 5AM - 7PM
Friday 5AM - 7PM
Saturday 5AM - 7PM
Sunday 5AM - 7PM
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