“I had an amazing experience with this company. The customer service was outstanding, “I was so pleased with the service I received from a young gentleman I believe named Marwan. He went up and beyond to help me pick a drink and even took the time to go into details of what was in the drink even on such a busy day I was truly blessed that he took his time and helped me.“
“03/04/2024 Update:I am updating my previous review (down below) to include the experience I had yesterday. My experience started out really bad yesterday but then Carol, the Manager, made it right. Carol was super sweet today and we came to an understanding that the problem wasn’t that my drink was made wrong, but the attitude of the girl serving me was the issue. Carol made it very clear that she cares about her team and customers. I loved the way Carol was so enthusiastic about making her Baristas better and how she truly understands the meaning of excellent customer service. I can tell that Carol really values her customers and is striving to make this Starbucks location better. I left Starbucks yesterday with a very “bad taste” in my mouth and was pretty much done with this location but after speaking with Carol today I feel much better. I will give this location another chance and continue to get my daily caffeine fix here when convenient. I love the convenience of this Starbucks location and really hope that this location turns itself around. Thank you Carol!(Previous review) Well, this is the second time I’ve been treated rudely at this Starbucks. For some reason, when I mobile order and pickup my drink inside the store, the girls there are freaking rude as hell. This morning I went, I walked up to the counter and said good morning. She didn’t respond. I said good morning again a little louder, still no response and she’s looking right at me. I yelled good morning just to make sure she could hear me and still she just kept looking directly over my shoulder and didn’t say a word...just COMPLETELY ignoring me. Plus my drink was sitting on the counter in front of her. She was only using one hand and could have used the other to hand me my drink but she just refused. I asked for the manager. Manager walked over and handed me my drink. And no, they were not busy I was the only person near the front of the counter. The last time I went, same freaking story except it was a white girl with an attitude. I asked her if that was my drink on the counter and without even looking she said NOPE. I asked her again to please check and she said no it wasn’t mine and that I have to wait. I could clearly see my name on the cup. I asked a manager to please hand me my drink. SAME freaking story both times. WTH?!?! I go to Starbucks EVERY FREAKING DAY sometimes twice a day and the staff at my usual location knows my name when I walk in the door they always have my drink ready. I am very dissatisfied with the East Brunswick Location.“