Real Fruit Bubble Tea

If we were talking just the tea, this place is a 5. What makes this a 1 is this one lady who works there. They say they are open until 9pm, but the few times my boyfriend and I went at like 8:30, the door has been locked and there is a lady there on her phone standing there doing nothing. I can understand if the place closed at or around 8:30. I would also understand closing earlier if she was there going through the process of closing. Instead, she just stands there on her phone with the door locked, while still in open hours. It is actually insane.

Nice and spacious bubble tea store at Hackensack. They have fresh mangos and bananas for the smoothie and drinks.

Great service. You can neither put orders through kiosks or at the counter. Overall drinks come out fast.

Nice hang out spot after a meal or just need a little pick-me-up in the afternoon.

I went to this location driving 20 minutes in the cold and arrived at 7:30- which is 30 minutes prior to closing only to be met with a locked door and a worker standing aimlessly lost and wondering why i was trying to get in and mouthed “sorry” ?????? Girl the store isn’t supposed to be closed why is the door locked. Disrespectful

came and the store was locked before it actually being closed. annoying

went to this store at 8:30 pm and the door was locked despite customers still being inside. the cashier was inside and just shook her head. she completely avoided looking at us. i understand closing shop early but this store closes at 9. i can also understand having a long day and closing 10 mins or so early but 30?? a simple “we’re closing early” would’ve sufficed. very rude and i will never be going back here.

One person was working here and getting an order was pretty slow.

Got a smoothie here the other day and it was honestly awful. I used to come every week just for the smoothies, especially when the Asian girl with the mask was working, she always makes me the best smoothies. Haven’t seen her in a while, asked about her and turns out she quit. The quality now is all over the place, this one was so bad I’m not wasting my money here again.

Samantha was fantastic, very polite friendly and made a Dynamite smoothie!
Rick C

Samantha was very helpful in assisting me, opened the store a little earlier when she didn’t have to, and my smoothie came out perfect.

Walked out. Very unorganized

Decided to try this place despite the mediocre rating… Now I understand why. Most of the comments are true.

I ordered an Oolong milk tea, however, it tasted exactly like regular black tea. Why charge and name it Oolong if it’s not? I was asked the girl behind the counter, and apparently it’s oolong. It’s also artificial/powdered milk.

We had taro and boba for our orders as well. The taro was clearly artificial and too sweet. The boba was stale and hard.

Unfortunately there won’t be a second round, even if they miraculously discount half the unusually high price. I would feel a slight hint of empathy, but service was atrocious.

Over 100 degrees outside, the AC is not working and the poor lady is preparing the orders alone (great work by the way), no fans, drenched in sweat. This is not right. The poor lady is working diligently without complaints. How come the owners are assigning someone to help her or get the AC fixed ? Shame.

Very fruity and fresh.

I don’t know what it is about this franchise, but it’s always slow service, especially the one here. Drinks are ok but not worth the wait.

If you are planning on getting something here, order ahead - have a meal or go grocery shopping, and then maybe the order will be ready.

I had previously really enjoyed this place and came regularly. But now there is a new rule that the employees are forbidden from making the smoothies without adding extra sugar simple syrup. When I ask them to do so they are told the owner will not allow them to make it without this extra sugar. They would “get in trouble.”

That sounds crazy to me. If I ordered a burrito from Chipotle but didn’t want cheese, but the staff was told the owner insisted I have cheese on my food because they think it tastes better, even if I don’t like cheese, that would be silly. This seems equally silly…

I emailed the company and never heard back. My family and I will sadly be going elsewhere.