4.3
Superb
221 Reviews
367 Mount Hope Avenue, Rockaway · 4.85 miles
Customers’ favorites
- Little Bacon Burger
- Double Cheeseburger
- Bacon Cheeseburger
- Large Cajun Fries
“Had a problem with my burger that the lead manager came over and fixed promptly, but the bespectacled man who took our order was passive-aggressive and very condescending. According to our receipt, apparently the man's name was Lorenzo. In the first place, Lorenzo refused to even take my order until my fiancé (who was with me) ordered her food first. The reason Lorenzo gave for this was simply an insistence on "ladies first!" While Lorenzo had a point about this being good manners and proper etiquette, for him to be as adamant and imposing about it was rude, inappropriate and uncalled-for in the context of a customer service experience. Not only this, but every time I politely asked him a question about if a certain condiment had been placed on my order or not, he would reply "You already said that" in an extremely passive-aggressive manner if I managed to accidentally repeat myself. Lorenzo's whole attitude made it seem like he was trying to make me look as bad as he possibly could in front of my woman, which makes me wonder if perhaps it was a lame- brained attempt to steal someone else's lady. Apparently, he felt that I needed to be "put in my place", when I in fact did nothing to deserve this treatment. All I did was initiate was a simple business transaction. This whole encounter made me feel like a victim of reverse racism, due to the fact the cashier in question was black and he was acting like he was under the impression that white people owe him something besides the money they pay for their food at this location. And if not reverse racism, then I am accusing Lorenzo of blatant gender-on-gender misandry.”
Fast Food · $
