Pretzels near Logan, NJ

“The new owner at this location, Lou, was very kind and accommodating. I had placed an order for pretzels online a few weeks ago while the store was under the previous ownership. My order was unable to be completed due to the equipment being down on the day I was supposed to pick it up. I was told by the old owner that he would leave my receipt at the front and I could come in and pick up the pretzels anytime. (after the equipment was fixed) I stopped in yesterday to find a new owner and no record of any reciept at the "front". I explained the situation to Lou and although he didn't even own the store at that time, he wanted to make it right and sympathized with my situation. He seems like a stand up guy and good honest business owner. Good luck! We will be back“

“Thank you Bernie's for the delicious food and treats. A classic!“

“When I am in Delaware for gas, I stop here for pretzels. The staff is friendly and accommodating. The pretzels are always fresh and warm.“

“awesome place, very friendly and nice selection“

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“

“Mike and the team just make the best pretzels around. More importantly, it’s truly a family atmosphere and always warm and welcoming! I get a dozen every Thursday and for one day a week, I am the most popular guy in the office and everyone loves them!“

“Delicious! Best water ice ever- flavors to die for.“

“Love Auntie Anne’s pretzels and lemonades. They have salty pretzels, cinnamon ones, almond ones, and pretzel bites, cinnamon pretzel bites, and pretzel hot dogs. The lemonades they have are classic, strawberry, mango, and blue raspberry. Sometimes the pretzels could be on the tougher side (I guess they’re either overdone or sit out for too long). The pretzel bites are usually softer and more fluffy.“