“I ordered online and when we got there the pizza was not ready. Then they brought out a burnt pizza. I was told it was burnt because I ordered half without cheese. I know this is untrue and even more do the entire pie was Burt, not just that half. They finally made a new one and the person waiting on us admitted that the first one was burnt due to an employee putting it on the wrong shelf. He apologized, gave us an order of breadsticks on the house and told us to grab a 2 liter bottle of our choice on our way out. That's good customer service and I will continue to go to the South Plainfield location!“
“I don’t usually write reviews for chain restaurants, but the service I received here blew me away. The new manager, Esha, brings a level of true hospitality that you usually only see at fine-dining restaurants. She was incredibly warm, proactive, and made sure every single customer in the store was taken care of. She treated us like VIP guests rather than just another order ticket. The pizza was hot, fresh, and delicious, but Esha is the real reason this location just became my absolute favorite.“