Philly Pretzel Factory
$ • Pretzels, Hot Dogs, BakeryAbout Philly Pretzel Factory
Customers' Favorites
Large Rivet Party Tray
Pretzels
Philly Pretzel Factory Reviews
118 ratings
Share your opinion about Philly Pretzel Factory
I loved their spot! Please check it out 10/10
I love this place. Me and my family always come here and never have a bad experience.
I've ordered from the Toms River location several times now and wanted to express my gratitude to this store and owner Jill, as not only are my orders always fresh and tasty, but this PSPF team has frequently made adjustments for me (even in short notice) to accommodate my order and/or timing changes – every time. I'm a Philly transplant (born, raised, and lived there for 41 years) so if a pretzel isn't top-notch, I know at first sniff lol. I also work in Marketing and my...read full review
Hours
| Monday | 10AM - 6PM |
| Tuesday | 10AM - 6PM |
| Wednesday | 10AM - 6PM |
| Thursday | 10AM - 6PM |
| Friday | 10AM - 6PM |
| Saturday | 10AM - 7PM |
| Sunday | 10AM - 5PM |
Philly Pretzel Factory is a cozy and clean restaurant with a warm atmosphere. The customer service is a mixed bag, with some staff members being exceptional and others being rude and unhelpful. The pretzels are delicious and warm, but the quality can vary depending on the employee serving them. Some customers have reported receiving cold pretzels, while others have had issues with staff not knowing about promotions or being unwilling to provide hot pretzels. However, the restaurant has also shown a willingness to make things right, with one customer receiving a bag of hot, fresh pretzels from a manager after complaining about the cold pretzel they received. Overall, Philly Pretzel Factory has the potential to be a great dining experience, but requires improved customer service training.