Dairy Queen Grill & Chill

I went to DQ with my wife, actually that was her first visit, and we ordered a sundae for my wife and I was having banana split.. first she found a HAIR in her ice cream and complained store supervisor , she replaced it with new one , after few minutes I found the same problem with HAIR in my ice cream too.. and did the same as before took it to supervisor.. she didn’t care about much trying to accuse me it’s mine… we were really disappointed with their service… not found the solution.. very disappointing

Food: 1

Service: 1

Workers are really nice, but the chicken gave me food poisoning. It was dried out and cold and I got really sick

Atmosphere: 1

Food: 1

Service: 5

I would come here every time I'm in New Minas. The staff is amazing, always have a smile and are super helpful. This is for sure a place to stop if you are down this way.

Atmosphere: 5

Food: 4

Service: 5

The young lady at the counter was EXTREMELY polite, I should have gotten her name so I could give her props. I've dealt with so many rude people in customer service lately that it was a gem to have her today!!

Atmosphere: 5

Food: 5

Service: 5

Staff needs retrained . Ordered a strawberry shake and a caramel shake $12.29 for two smalls . Order was on Sunday May 10th at around 12pm . Heavy set girl at from counter with blond curly hair . No whip cream on top on either shake . Carmel shake had next to no caramel . Both shakes were more ice cream than anything else . Service was good and the place was clean but my exceptions on the product making were let down . I should have returned them however we got them to go . Would i go back to this location ? Meh not sure now as it feels like i lost $12.29 .

I hesitated writing a review for years, tried to give them a chance however nothing has changed, constant mistakes that management doesn't seem to care about, the customer satisfaction is out the window with the management staff , the other staff are lovely
I ordered a cake years ago , when I went to pick it up it was spelt wrong, after bringing it to the managers attention she continued to argue with me saying it's spelt correctly... even if it was ( it wasn't) isnt it whatever the customer wants ... she did eventually change it for me but not before a 10 minute argument

Just recently I tried to order a cake for my husband's birthday, again manager said she couldn't do what i was asking, she told me no DQ can
I called greenwood and guess who filled my cake order, exactly how I wanted it... greenwood...

I ordered a large cake online almost 2 weeks in advance, I showed up on pick up day- cake wasn't done, said they never got the order, I watched her scroll through her iPad and sure enough ... there was the email with the order unopened I might add.

Come on guys ... do better.

Typical dq. Decent food, quick service

Food was very good, I had the chicken strips with fries and a soft drink. I was in drive through and the service was quick and the workers were attentive. The only issue is that the drive through has litter around it and doesn’t seem to be cleaned often

Nice meal with dessert👍🏻😍

Wheelchair accessibility: Yes

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Reese Peanut Butter Cups Blizzard Treat, Strawberry Cheesecake Blizzard Treat

Super fast, and good and the biggest of back ladies working there you it's good food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Chicken Strips

Very poor service this evening. Ordered blizzards. Order was messed up, asked for lids, got them, when they put the lids on the ice cream spilled on the out sides of cup, never wiped off . Not impressed

Atmosphere: 3

Food: 2

Service: 1

when did they start using the yellowish buns for their double cheese burgers and stopped cooking the burgers the old way . they taste like crap now

Atmosphere: 4

Food: 2

Service: 4

Had no problems. This location seems to live up to expectations.

Atmosphere: 4

Food: 4

Service: 4

The food is good and the workers were easy to deal with, except one. I don't know what the policy is, but in some Dairy Queens, when you order the meal that includes a sundae, you get a coupon. That is lovely, but not for someone who is lactoce intollerant, so I often ask for their dairy free dilly bar instead. I have only been refused twice and both times were in New Minas. When I point out that the Dilly bars are cheaper than the sundaes, I was told "the cupons have no monetary value, but you want one you can buyi t."

Dietary restrictions: Lactoce intollerance.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Burger, Fries