“It is located in Summerlin. There are three kiosks to order. Our kiosk did not respond too well. Hubby had to press the screen hard several times before it registered. Service was fast. Hamburger was good but the fries were a bit salty. My hubby loved the hi tech drink despenser. Restaurant was neat and clean. The personnel was organized and efficient. There is an indoor children play area. Onsite parking is free with handicap access.“
“I always ALWAYS go to this Burger King ever since I moved to this area and let me tell you all the young men that work night shift like at 3am are so sweet and respectful. They always make the food fresh and so quick. I’m not sure there names but they honestly deserve a raise because sometimes it’s so busy and they maintain everything in a happy, smooth, and patient pace. IF I COULD GIVE 10 STARS I WOULD!!!“
“I've recently been going to this location at least once a week to buy my 90 year old mom a Big Fish Sandwhich which she loves with extra tartar sauce. (she hates the competitor's fish because portion sizes are small). I always use the drive thru to place my order on my way home. Especially on Fridays, even when I see 2 rows of cars ordering, they are being processed fast and driving up to the serving window. And now let me know why - I got to meet the drive thru worker PAM. Even when she takes your order on the intercom, you can instantly tell it's someone who's very cheerful and involved in customer service, sounding very bubbly & energetic. So when I drive up to the window, you see this woman completely smiling at you, FULL of energy bursting while taking your payment & giving your food quickly. You don't feel like they're rushing, meaning she treats you like a VIP that you are, with no attitudes, and makes you want to return soon because your experience with Burger King was great. I hope you all like my review and that this helps. I can't speak for anyone else's reviews, but this is MY review, MY experiences from the past few weeks going here and not once has there been any problems, even when there's someone else at that window! But thanks again to PAM.“
“They absolutely killed my specific impossible whopper order and it’s very rare that they do it exactly right but it is so freaking amazing that I had to leave a review for them and take a picture of my bitten into impossible whopper so you can see how perfectly they did it! Those pictures though… That’s called overuse and I definitely didn’t have to post those disgusting pictures but when you ask for the same veggies that are on top of the patty to be put on the bottom of the Patty and they do it perfect you gotta give them kudos and show you the amazing results.“
“The young man who works late nights here needs a raise. He is on point. Customer service is excellent and he goes above and beyond with asking if you need condiments, utensils, etc. Food seems fresh and tastes good. Don't see a lot of employees like him now a days. Thank you.“
“We came to eat dinner tonight and I usually get the impossible burger but they didn’t have any tonight. However, Niqueriaa Williams was quick to update me and I substituted for the Big Fish. It came out in a timely manner and super fresh.“
“Service 10/10
Food 10/10
Amazing experience here at this burger king came in around 8:50 Pm with very low expectations due to previous incidents at different locations and i’m glad to say this one was very well ran.Every employee greeted me when i walked in,young man named james took my order and made sure it was what i wanted,once i got my food it was so fresh definitely made to order young lady made sure i had everything i needed.Overall clean store Great employees.Manager ceaser opened the restroom for me and even that was cleanest burger king restroom i’ve been in,Clean lobby no table was dirty.Will be back here often! Make all burger king’s like this location here!“
“This Burger King has become one of our favorite places to take our grandchildren.
The playground is a huge reason we love coming here. It is clean, well kept, and gives the kids a great place to play and have fun while we're able to sit back and enjoy spending time together. Finding a fast food restaurant with a nice indoor play area that you actually feel comfortable letting your grandchildren use isn't always easy anymore.
And of course, the food makes everybody happy too. The kids get their favorites, we get ours, and everyone leaves happy.
For us, it's more than just stopping for a burger. It's an easy little outing with the grandchildren where they can eat, play, laugh, and burn off some energy. We've made some really fun memories here and genuinely enjoy coming back.
Definitely a great spot for grandparents and families with kids.“
“Just updated my review for this location. Just received excellent customer service from Bianca. I was having trouble all week uploading a gift card and she was friendly and patient and helped me get the code. Really appreciated the extra help“
“This Burger King is probably one of the best Burger King’s on the east side. I had a rough day at work 12 hour shift looking for For something good and hot the drive-through employee Kenzie was very nice and actually made my day a little better and as soon as I got my food, it was the best double whopper I’ve had in a long time so I do recommend this Burger King on Eastern and also thank you to the manager Juanita for running her staff correctly“
“Food was great, order taker was nice and he actually had personality unlike some, his name was johnathan or something along those lines, good man. food was great everything was fresh and they didn’t forget the napkins finally, only at this place. Will come again“
“Came in from Phoenix stopped by this Burger King The food was so fresh and staff was so polite we came back the next day. Lionel was the employee that took care of me up front very helpful and respectful. Next time I am in Las Vegas I will go out of my way to stop by this location“
“The good thing about Burger King is that you know exactly what you're going to get as soon as you walk through the door. I had the new hot pepper burger and fries. This might be hard to believe but the fries today were better than McDonald's!! Remember what it is. Not fine dining just tasty and filling when your hungry and you can count on it !“
“My sister and l decided to do a me day and of course with all the shopping we did it was that time to take a break at three pm. We said the closest BK was so cool the customer service was top-notch I went to the BK website and individually the Whopper was 3.49 under the Whopper Wednesday customer service worker she was so helpful being my sister and l are seniors the coolest part l now no how to order on line. My sister and I will be going back to the BK went to in the upcoming months kudos to BK for hiring workers is provided professional customer service workers retired Social Worker level 3.
Parking: It's available
Wheelchair accessibility: It's available“
“Good breakfast was hot, double Sausage Croissan'Wich meal with Large Hashbrowns . I also had a iced coffee ,with French toast sticks. I ordered delivery to my home. It made me feel warm on the inside . I can fill my hunger and earn points from using my debit card rewards for having burgerking .“
“Bathrooms are like freezers but omg the play place is amazing!!! Most play places have been updated and even my kids say they are boring but this one is huge and so much to explore. I hope it never gets remodeled. There is a TV in the room but thankfully it wasn't working.“
“This location has definitely changed from the last 2 years I’ve been coming here. Now it’s clean the workers are welcoming and friendly and my food was hot fresh and ready quickly even though they had a rush hour drive thru and I was walk in customer. Will be back“
“The food tastes great, I prefer Burger King to McDonald's, only the service is not very attentive and the place is very simple, but they are fast, precise and always ask you if you will miss something. The soda dispenser is very modern, comfortable and easy to use, plus it has many options like my favorite Coca-Cola, Vanilla flavor“
“I spoke to three different employees while in drive thru. The speaker, order taker. The money peson at the window. Some dude out of nowheres brings me my food and asked if I needed any sauce. ALL THREE WERE SMILEY AND FRIENDLY. GREAT TEAM WORK. GREAT.“
“Staff is great. The place needs a good cleaning. The chairs are filthy, not a good look for a restaurant. Wipe your chairs down not that hard to do. The door should be cleaned too. People touch that then pick up the food. Gross. I won’t be back for awhile hopefully someone reads these reviews and takes the suggestions.“
“I don't normally dine in at this location. Usually just use the drive-thru to grab an oreo shake and a rodeo burger on my way to a job.
Staff are friendly (almost always very young). Not an issue for me. Food is hot and fresh. Decent fast food place.“
“I just want to say whoever made the food today around 1:30pm did a fantastic job, i havent tasted burger king this good in years. Even the onion rings were perfect, just like i remembered them from way back in the Day! Congratulations you aced it , should get s raise and teach everyone else!“
“Hennry went above and beyond to make me and my wife feel welcomed. I feel inside the store and he replaced my food and was always friendly. A couple times right when I walked in the door he greeted me by my name witch made me feel really good. Shout out to hennry.“
“This is the best burger king I have ever been to in Vegas. A very nice Hispanic man took my order yesterday. I believe his name was Kenneth, but he had an 18 tatt on his neck...omg thank you so much!! I ordered the Dragon Ball Z promo meal. This man did everything right. Corporate you need to reward him. Thank you so much for getting my order right and actually having people skills. 😊 I came to burger king cus the Taco bell nearby was frustrating me...horrible lady at the drive thru. You are truly a sweetheart Mr. Kenneth.“
“The staff is great from the management Korinne & Mercedes to the staff Treasure and Rodrigo are awesome, my food always fresh and hot Ive been eating here once a week for years and it’s always a pleasure can’t wait til inside opens back up I know it’s gonna be Clean as always!“
“Just wanted to take this time out to give a shout out to Carlos and his Team , Absolutely Amazing Customer service! It felt like I was down south with the hospitality, My order was made to perfection I was trying to take a pic of it but killed it ! 😂 And not to mention they were about to close but welcomed me in like they just open! Great job BK , y'all got an awesome one! gran trabajo!“
“BEST BURGER KING IN LAS VEGAS, NV
I was in Skye Canyon area for an appointment and needed something quick to eat so, I stopped at this Burger King..
My order was taken by a nice young man named Jutsen. He was so nice and polite and very thorough with my order and he got it right! The whoopers was soo good that I had to drive thru and get 2 more!!! Nice clean store and the assistant manager Deztinie was super friendly, caring and made sure that BOTH of my orders was made FRESH!!! When I want Burger King this is where I will be coming from now on!!!!! :)“
“I had a great experience at Burger King thanks to Kitty and Marcus! Their customer service was excellent, they were super friendly and made sure I got fresh food, even having me wait just a few minutes to make it right. To top it off, they surprised me with free fries while I waited. It’s rare to find service that genuine and thoughtful these days. Big shoutout to both of them!“
“When I came in to place my order, Keon was preparing food and Mary was working the register. Shortly after, the manager, Jonathan Strawbridge, and another employee briefly came to the front and then left with Mary, leaving Keon as the only employee present in the front of the store.
During that time, a customer attempted to take a cup without paying. Keon immediately stopped what he was doing and informed the individual that payment was required. The customer returned the cup, and Keon resumed preparing orders while the line of customers continued to grow.
Although I had to wait longer than expected for my food, I am leaving a 5-star review because Keon remained professional, attentive, and handled the situation appropriately. My food was fresh and good.
However, it was concerning that there were four employees scheduled, yet only Keon was present at the front when theft was occurring. I hope management addresses staffing and front-of-house coverage to better support employees and customers in the future.“
“I liked the ladies cheeky laugh when she served my food, it made me feel special. She had a very cheeky aura, I think the Burger King must’ve hand selected her especially as her customer service skills are nothing short of super. Give this woman a raise! Her name is Nayana btw if you couldn’t already tell by my description of her.“
“I went inside a couple days ago around 3:30 and a male employee politely told me they were short staffed with only 4 people and they were having a rush I said that’s completely fine, while another customer was getting upset with the wait time. I stopped by again today and got my food quickly with no issues.
The employees on shift deserves more recognition for staying calm and polite towards customers during a stressful rush.“
“I would like to thank the manager at this location. My family's order was not wrong just dry and old. Both the manger and I believe the assistant manager went above what needed to be to fix my order as well as give extra items a long with a small ice cream cone for my daughter. Thank you for fixing my order and showing that great service is not gone. My family will definitely be coming back to your restaurant. Thank you“
“The best dining experience I've had in a very long time. The food was next level. I've eaten alot of ribeyes over the years and I can't remember when I've had a steak as good as that. We made reservations for when it was dark, the view and the lights in Vegas was fantastic! Hands down i rate it a 10 out of 10.“