Really lazy staff. They very have long lines during special events like the Pac-12. Yet they could care less about wasting people's time by having up a lot of signage saying the have fruit smoothies but when you finally get up to order, the staff who could obviously care less about doing a great job and seem to hate their job just repeat: "No smoothies." I am visiting from Portugal and our staff take their jobs seriously and care about every customer and to not waste time with false advertising. The quality of food is assumed to be good and the atmosphere was nothing special. But the laziness of the staff is like advertising gasoline on signs that make you exit a highway and then the gas station attendant saying, hmmm...no gas.
Atmosphere: 3
Food: 4
Service: 1
Moh Alhamouri
Delicious ice cream at good prices. There was a long wait time though as there was 1 employee only, who was overwhelmed with the queue. They should add another employee.
Atmosphere: 3
Food: 4
Service: 2
Ashli Brooke Wallace
Out of most items, cash only - all of which is okay because things happen but the guy working, Franco, was all but polite. He seemed frustrated and bothered we even asked for service, although we were his only customers for a good while. Frustrating.
Atmosphere: 5
Food: 4
Service: 2
Katrina S.
Awful. Stood in line for over 10 minutes bc they only had one guy working. Another guy walks out and starts serving a guy who walks up in front of us. After he's done with him, he goes to the people behind us to start serving them. I asked him, "what are you doing? We've been standing here 10 minutes. Why are you serving people behind us??" He looks at me and goes, " I just got on shift." What does that have to do with anything? Your brain still works, right? You can clearly see the family of four who are next in line who you are blatantly ignoring!!!
Westwood Pro
18 dollar milkshake.
Tracy Mtz
The ice cream was great. I just felt bad for the guy behind the counter with a line of people 15-20 in line waiting. The people in front of us still had him spooning them samples, he had a lot of patience with them. I ordered what I wanted and that's it, we tipped him well. I hope this place adds more employees especially when there are events and conferences at MGM.
Candice Renae
I’ve stopped here a few times to make sure my experiences were consistent before posting a review. The service at this location is absolutely horrible. The staff obviously does not want to be there. They are rude and careless. I’m already over paying for mediocre ice cream and then to receive terrible service is just the cherry on the top of this Sunday. I will not return.
vevolt - Arif Sajid
Tried the Irish cream brownie flavor, absolutely loved it
Walter H.
Located in the underbelly of the MGM near the Tram station, we couldn't pass up on grabbing something cold. Flavors are no different than any other Haagen-Dazs ice cream shop. The staff working we're really nice and got our order done quickly.The downside was the price! I know it's in the MGM but a shake and a smoothie ended up around $26. Just a little pricey for what it was.
Amir Safarkhah
Nice staff, great customer service and great selection of products.I tried bannana Splits and the taste was really good. They are also flexible to modify their recipes based on your interests.
Price is high or would be 5 star. Taste is 5 star. Service didn't notice me for a couple of minutes when only one in line. They did wake up after a couple of minutes.
Katrina Gamble Parker
The aloha mango smoothie is delicious. This is a reasonably priced, well located food court option inside MGM Grand.
Valentin Vassort
Overpriced and mandatory tip! Throw your money elsewhere it s not worthy even if the shake is actually good. It s Vegas… but still… come on guys!
Rodrigo
Love this spot because it’s right near the parking/Uber/share pick up area.This one had pistachio which is my favorite flavor from Haagen Dazs and the one at the food court didn’t have this flavor. It’s an expensive two scoops but we’ll worth it.I’d definitely recommend this spot for the best pistachio ice cream at the resort.
Lauren McClive
Delicious selections and friendly staff.The pre-sprinkled cones were a little gross - probably had been sitting for awhile.Otherwise, the regular cones with a scoop of ice cream were perfection.
Really lazy staff. They very have long lines during special events like the Pac-12. Yet they could care less about wasting people's time by having up a lot of signage saying the have fruit smoothies but when you finally get up to order, the staff who could obviously care less about doing a great job and seem to hate their job just repeat: "No smoothies." I am visiting from Portugal and our staff take their jobs seriously and care about every customer and to not waste time with false advertising. The quality of food is assumed to be good and the atmosphere was nothing special. But the laziness of the staff is like advertising gasoline on signs that make you exit a highway and then the gas station attendant saying, hmmm...no gas.
Atmosphere: 3
Food: 4
Service: 1
Delicious ice cream at good prices. There was a long wait time though as there was 1 employee only, who was overwhelmed with the queue. They should add another employee.
Atmosphere: 3
Food: 4
Service: 2
Out of most items, cash only - all of which is okay because things happen but the guy working, Franco, was all but polite. He seemed frustrated and bothered we even asked for service, although we were his only customers for a good while. Frustrating.
Atmosphere: 5
Food: 4
Service: 2
Awful. Stood in line for over 10 minutes bc they only had one guy working. Another guy walks out and starts serving a guy who walks up in front of us. After he's done with him, he goes to the people behind us to start serving them. I asked him, "what are you doing? We've been standing here 10 minutes. Why are you serving people behind us??" He looks at me and goes, " I just got on shift." What does that have to do with anything? Your brain still works, right? You can clearly see the family of four who are next in line who you are blatantly ignoring!!!
18 dollar milkshake.
The ice cream was great. I just felt bad for the guy behind the counter with a line of people 15-20 in line waiting. The people in front of us still had him spooning them samples, he had a lot of patience with them. I ordered what I wanted and that's it, we tipped him well. I hope this place adds more employees especially when there are events and conferences at MGM.
I’ve stopped here a few times to make sure my experiences were consistent before posting a review. The service at this location is absolutely horrible. The staff obviously does not want to be there. They are rude and careless. I’m already over paying for mediocre ice cream and then to receive terrible service is just the cherry on the top of this Sunday. I will not return.
Tried the Irish cream brownie flavor, absolutely loved it
Located in the underbelly of the MGM near the Tram station, we couldn't pass up on grabbing something cold. Flavors are no different than any other Haagen-Dazs ice cream shop. The staff working we're really nice and got our order done quickly.The downside was the price! I know it's in the MGM but a shake and a smoothie ended up around $26. Just a little pricey for what it was.
Nice staff, great customer service and great selection of products.I tried bannana Splits and the taste was really good. They are also flexible to modify their recipes based on your interests.
Restaurantji Recommends
Price is high or would be 5 star. Taste is 5 star. Service didn't notice me for a couple of minutes when only one in line. They did wake up after a couple of minutes.
The aloha mango smoothie is delicious. This is a reasonably priced, well located food court option inside MGM Grand.
Overpriced and mandatory tip! Throw your money elsewhere it s not worthy even if the shake is actually good. It s Vegas… but still… come on guys!
Love this spot because it’s right near the parking/Uber/share pick up area.This one had pistachio which is my favorite flavor from Haagen Dazs and the one at the food court didn’t have this flavor. It’s an expensive two scoops but we’ll worth it.I’d definitely recommend this spot for the best pistachio ice cream at the resort.
Delicious selections and friendly staff.The pre-sprinkled cones were a little gross - probably had been sitting for awhile.Otherwise, the regular cones with a scoop of ice cream were perfection.