Baskin Robbins in Reno

“The lady was a manager who served me and for $10 the scoops were small. Two little scoops I know it was intentional my friends were a lot bigger and I’ve been at another location and they were a lot bigger not sure why maybe because I walked in laughing about a joke with my friend and she thought it was disrespectful but I’m not coming back. You can’t laugh in public people get upset nowadays.“

“Clerk and Cashier very good. Cashier was very helpful with gathering us spoons for our mint chocolate chip polar pizza treat; which was very tasty. Unfortunately, I forgot her name (3/25 at around 830pm).\n\nStore was pretty busy for the time of night but the staff took care of them quickly.\n\nInitially we got discouraged because of the solicitors outside of the entrance but they left shortly after we pulled into parking stall. \n\nFirst time trying frozen ice cream pizza - you should check them out !“

“I gave 4 stars only because of an amazing employee that helped me, and was super kind. I think her name was Roxanne. If it wasn’t for her I’d be giving 1 star. She tried to go above and beyond in customer service for me, while the other employee didn’t let her. I completely understand they don’t take anything over 20s because most people buy one or two ice creams…. But I bought a $40 cake, candles, a banana split, and a kids ice cream. I only needed around thirty something in change, plus I wanted to give a $10 tip, so not even much change. That was whatever though, I didn’t mind running across the street to get change. I kindly asked her to put my banana split and cake in the freezer so it didn’t melt… she seemed irritated by my request l, and only put the cake in the freezer. On my way out to get change, I tipped the nice girl $5 and told her to keep it to herself. When I got back to pay of course you could tell the banana split was melted, and the nice employee came up to ask me if I wanted it remade, I told her she didn’t need too, but she did it anyway. I’m pretty sure the other employee actually got mad and said something to her about her remaking my banana split which is crazy bc if she had just placed it in the freezer in the first place no one would need to remake it ??‍♀️. I tipped the nice employee another $5 because she was kind, and understands how to work with people. It doesn’t take much to be kind to someone. I truly appreciate her. I hope she get recognized.“