4.6
Superb
241 Reviews
1555 South Wells Avenue, Reno · 3.45 miles
Customers’ favorites
- Fettuccini Alfredo with Shrimp
- Marcolino's Mushroom Ravioli
- Scampi & Fettuccine Alfredo
- Chicken Fettuccine Alfredo
“I previously visited this restaurant at their old location with my daughter and had an amazing experience — the food, service, and atmosphere were all fantastic. Because of that, I was excited to try their new, larger location for happy hour with a friend. Unfortunately, the service was really disappointing this time. When we arrived, we both stood at the entrance for several minutes while multiple staff members looked at us but didn’t acknowledge us or explain whether we should seat ourselves or wait to be seated. Eventually someone directed us to a table. We ordered wine and everything seemed fine at first, but our server quickly became unavailable and never checked back in. When our food was delivered by another employee, it was dropped off without utensils or napkins. Happy hour ended at 5:00, and instead of checking on us before then, our server returned afterwards and told us happy hour was over and brought new menus. After finishing our food, we sat with empty glasses and dirty plates while multiple staff walked by without clearing the table or checking on us. After about 10 minutes of waiting with no service, we ended up walking to the bar to pay our bill because no one ever brought it to the table. This was frustrating, especially for a restaurant that presents itself as a higher-end dining experience. I know they’re capable of better based on my previous visit, so hopefully the service improves.”