Chipotle Mexican Grill in Albany

“I walked into Chipotle to grab some food after a long day, and I was pleasantly surprised by the exceptional customer service I received. As someone who works in the medical field, my days can be stressful, but from the moment I walked in, Latrell greeted me with the biggest smile. He was polite, courteous, and incredibly friendly. His positive energy truly made my evening. Thank you, Latrell — your kindness and professionalism didn’t go unnoticed!“

“5 ⭐I always enjoy the food despite the small portions they give.

1.5 ⭐ for service, the staff could be and can work on being more pleasant, friendly with a ☺ which goes a long way for a customer interaction and experience.

2 ⭐ for the atmosphere, although it was obviously busy, the condiment section was very messy, floor sticky, napkins all over, wet counter, water in the utensils holder and garbage can overflowing!

I did not dare to dine in with messy tables that desperately needed to be cleaned ?“

“My name is Noah, I walked into chipotle to pick up my order and I realized I had placed an order at another location 2 hours away where I would go to before. This person named Shalanda is the nicest person you would meet. She told me to contact chipotle support in order to get a refund (already got notified that I got one) and she was willing to make me the same exact order for free. She had a smile on her face and she laughed a lot. Overall a very positive atmosphere and by far one of the best managers I have ever met. Props to Shalanda for making my expierence amazing and giving me information on what I should do. Even the workers had a positive mood and they asked me what I usually order. Amazing job Shalanda and keeping her staff positive with a good mood“