4.5
Superb
102 Reviews
1600 West Genesee Street, Syracuse · 9.22 miles
Customers’ favorites
- Half of Full Turkey Sandwich
- Brooklyn Pickle Special
- Chicken Salad Sandwich
- Cream Cheese Brownie
“Last night I signed up for Uber Eats as a new customer so I could place a delivery order from Brooklyn Pickle West. Uber Eats was a disappointment because they did not give a very good or an accutate receipt. My order was incorrect as a hot Chicken Riggies special was missing along with requested forks and napkins. I only had a complicated receipt from them with no location shown or phone number to call. No info on Uber Eats site to remedy this. I had to call all 4 locations of Brooklyn Pickle, only to be told they didn't do my order. A repeat call to Brooklynn Pickle West Genesee St. in Syracuse, NY resulted in that they did in fact prepare my order. I was told that my missing item would be refunded. Today I took the receipt to this location. I explained the situation to Noah and he was very attentive to me. Between him and Amanda they more than made up for the error, which was not even on their end. I thanked them both for their generosity and superior customer service of a replacement hot Special (macaroni and cheese) and a turkey sandwich. Both of which were exceptionally delicious. The food here is always outstanding! I will be canceling Uber Eats and only go to pick up my orders from Brooklyn Pickle West from today on. I hope to see both of these managers I mentioned again. They were super helpful in assisting me today. A million πs for this business for sure!”