“We recently used Philly Pretzel Factory in Smithtown for a school event and ordered 750 pretzels from Craig. They were all individually wrapped and ready to serve. They were absolutely delicious and everyone loved them! I will definitely continue to buy pretzels from this location. The owner was easy to work with, prompt with communication, and super friendly. He even checked in with us during the day to see if we needed anything. Thanks Craig! Wishing you and your family the very best in your new endeavor here at Philly Pretzel Factory!“
“Went here yesterday w/ my husband to have some drinks & apps before seeing a show at the Paramount across the street. We sat at the bar. The nachos made w/ homemade potato chips & shredded chicken were very good! I must say that Mike, the bartender was excellent. He attended to our every need. I didn't need to try to get his attention. He was looking around the entire time trying to see if anyone needed anything. We might come back here because it seems like this place knows how to run a great restaurant.“
“Excellent warm pretzels right out of the oven . The pretzels were delicious, spongy and had the perfect amount of salt on them. There were many complimentary dips to choose from and I went with the deli mustard. The mustard was perfect with just the right amount of horseradish. Will definitely return when in the area.“
“Easy to see right off of Route 110 servicing Huntington and the adjoining areas of Suffolk County. Plenty of parking and a wheelchair accessible entrance. Clean facilities. Public Restrooms. Credit cards accepted. We will most likely be going back.“
“My coworkers and I have been working in the area for the last 2 weeks so we have been coming here daily. Each time I come into the store, no matter what time or day, I am always greeted by Alex who is always smiling. He is young and usually that age everyone's on their phone but not him. He is always doing something, I have never seen him slacking at all. He welcomes you, he is kind. treats you with respect and the food is always fresh! He is a great worker and def keeps us coming back!!!!“
“Better store than most of them located in the area. If you have allergen or dietary restrictions then this location by the food court is the one where you should place your order. The other one is a satellite version, meaning that it serves whatever this store makes for them that's been made already. Get the app to get your free pretzels. They offer free ones like every other month.“
“One of the best Cinnabon and the prestels I ever had,so fresh,try prestels with the cheese dip,just $1 extra for it,but trust me it’s worth it n a perfect delicious combo,the place is really busy but must say it’s very fast,love the fastest customer service ?need to stop by then one time?“