Older hotel . Built in 90s. Showing its age. Rooms are outdated. Worn. Exec lounge is small with Fairfield Inn type breakfast. Dark parking garage. Newly renovated lobby. In heart of Chinatown NYC. Only stay if you want to be in or near chinese restaurants or stores.
Maria CG Chacha
Thank you for the service very clean
Joy Arcallana
It was great, that was my second time where our party was held. Food is great, parking is safe and charged minimal amount, Hoping next year we can book once again
NatalieK576
They are renovating the hotel, which we did not see any note about it when booking. On the website it said airport shuttle, then to come find out they don’t offer one. They placed us in a handicap room which consisted of a shower head and bath downspout? Why was that not removed if there was no tub? The bathroom got soaked when taking a shower. When arriving to the room, there was feces in the toilet. I thought they were following Covid protocol for cleaning? We found dirty towels with hair embedded in the towels. Eek. The door to the bathroom did not lock either. On the website it listed complimentary water and there was nothing in the room. It was an upsetting visit.
EXNYER001
This hotel is recovering from major flood damage. We returned here after many years. We first stayed here right after it first opened. Everything was perfect then so when we planned this trip, we decided to stay with our "old friend," The hotel itself was fine, the service was limited but tolerable. Our problem was that the area had changed to something xenophobic. I am a New Yorker and this area was my home. I expected a more inclusive experience and I received that treatment in other parts of New York City. I regret to say that while I do not hold the hotel responsible in any way for the Xenophobia I experienced, it would be a disservice to my fellow travelers not to report it
K6971FLlaurenj
Professional, friendly staff (Matthew and Allen were extra helpful) and well appointed, well maintained rooms. Very convenient location off the 7. Lots of great food anywhere in the neighborhood. There is construction taking place right now and it was a little hard to find the hotel at night, but once complete, I'm sure it will be even more incredible inside!
Marsha N
Hotel room wz very comfortable, when we finally got to it. Something told me to check to see if it was under construction because of the rate. It really wasn’t low enough for the experience. It’s under construction , which isn’t the worst thing. It’s their crappy service. When I called the hotel, prior to booking, that would have been a good time to indicate that the entrance is on Roosevelt, not 39th Avenue which is the address given. We drove around the area 15 minutes, running up a much higher fare, trying to find the entrance. When we finally found the entrance,the door man watched us, 2 middle aged women, struggle with our bags w/out lifting a finger! He told us where to go w/o assisting us to the elevator. Check in wz on the 7th floor. Unfriendly, stoned faced personnel checked us in. I inquired about a later check out given that our plane wz departing later in the afternoon. They were soooo reluctant to concede us another hour even though we’d booked their airport shuttle for 1:30. I wanted to scream at her, “Stop pretending you’re even at half capacity w/ an expectation of full capacity on a Sunday in Queens in October!”Hotel room is large by NY standards, beds comfortable, room clean, water pressure excellent even though we were on the 10th floor. Unfortunately, we were placed near an elevator so my sister, light sleeper that she is, didn’t rest well. Inevitably, I find myself pondering is this the treatment reserved for Black guests? I came here tired. Probably gonna leave here, still tired.
Bjoaquinjr
I’ve been a member of the Bonvoy rewards program for more than 15 years. I have seen all levels of the hotel line, and I am very satisfied most of the time. However, my last visit to Sheraton LaGuardia East (Oct 8-10) was a huge disappointment. Let me first start by saying some of the issues I am about to list have nothing to do with the hotel or the staff, some things are/were totally out of there control. First issue. The hotel is undergoing a major overhaul to the lobby and common areas. There is no front entrance, check in is done on the Seventh Floor. You must drive your vehicle to valet parking and then ride the elevator to the seventh floor, then take another elevator to your assigned room floor. The hotel website makes no mention of this. The valet process was for the most part smooth and easy, but there was an event held in the hotel on Saturday night. The influx of event guest made it extremely difficult to retrieve my car. Guest for the event were extremely rude and persistent with being taken care of first. I would have liked to have seen the paying hotel guests given more consideration and perhaps limit the number of event guest My wife and I stayed in room #1502. Upon entering the first thing we noticed was a horrible musty smell. Excessive moisture type of smell. Turning up the A/C didn’t help. We were forced to stay in this room because the hotel was completely booked. The smell was so bad we had to purchase air fresheners and a huge can of Lysol to combat the smell. I’m sure this was not good for our health As you can see from the pictures, the wallpaper was peeling from the walls in several spots. I believe this was due to the excessive moisture in the room. The carpet was thread bare and worn in several spots, and the toilet paper roll holder was hanging on with one screw. This is certainly not a Category IV hotel that Bonvy advertised. Easily one of the most disappointing stays I have ever had. This hotel is also located in the “Korea Town” section of Flushing Queens. Great restaurants, shopping and the Korean Culture. With this comes incredible traffic. Getting to and from the hotel was extremely time consuming and frustrating. All in all, I give this hotel two stars. And those stars are for the staff that worked very hard to make my stay comfortable, despite a run down musty smelling room, and overpriced inconvenient valet parking experience, and complicated troublesome check in procedure. The hotel needs to immediately alert would be guests about the hotels incredibly inconvenient construction as well, and the price should reflect the inconvenience incurred Never Again.
doctorbobster
In need of a hotel near Citified, I spent three nights at the Shearaton LaGuardia East Hotel and left satisfied. I'll tell you why. The why is this: the room was, when I checked in, clean. The bed was comfortably firm and there were several uncomfortably mushy pillows. The bathroom was okay with a flimsy plastic toilet seat. The soap/shampoo/towel situation was fine. The single-serve coffee set up was solid. There was no room service but I scored a coffee refill from house keeping when I saw them in the hall way. The room was quiet and dark at night. I paid for an overpriced breakfast; the oatmeal was fine but they should not put unripe fruit (in this case, the honeydew) into the fresh fruit bowl. It's bad enough you're paying $6 for a dollar of fruit; at least it should be ripe. The airport shuttle was on time and had me back at the airport in minutes. If my needs return me to this part of Queens, I'd return here. Probably.
John S
First time staying at this location to attend the US Open. We will always stay at this property now because of the location, but most of all because of the staff. There was a gentleman by the name of Rafael, who I believe was a sort of concierge. He was very helpful and went out of his way to accommodate us. The front desk personnel were also very helpful and courteous. Hotel management should consider themselves lucky to have these employees.
Unless you want to stay in Manhattan, Sheraton LaGuardia East is your best choice. I do not make this judgment easily. As a Marriott Ambassador and Hilton Diamond, I have stayed at and compared so many hotels. The management of this hotel is superb, and all staff is very very professional. While the lobby has completed its renovation, it seems more work will be done to make the hardware even better. Even without renovation, all the rooms I have stayed in at various times are very clean and so well maintained. One of the things I like the most is the water pressure of the sink faucet and shower head. I also have noticed that as an elite member you will always be recognized and rewarded by the front desk staff. Overall, there is no other properties can be compared to this Sheraton out of the city. You will enjoy your stay here.
Culture536246
This is the WORST Experience my family and I ever had in Sheraton, I have stayed at many Sheraton Hotels in the past before, this is the most horrible experience. Shortly after checking out of the hotel, my husband realized he left his diamond earring in the bathroom. Within an hr, I called and told the front desk and ask them to please DO NOT Clean the room and we left something important in the room and will be there shortly to pick it up. When my husband got back to the hotel and went to the room the housekeeping manager Rodolfo Ayala told him the room was cleaned, said he didn't see anything. But the room was left in the same condition when we checked out the beds were unmade. So my husband asked the housekeeping manager Rodolfo if we can please speak to the person who cleaned the bathroom area. We just want to trace back from the time when we checked out of the room and the housekeeper goes inside and what is the procedure they do first. The manager insisted that he must protect his housekeeper and that we can't talk to the person directly. We just want to ask if the housekeeper saw the 1-carat diamond earring that was sitting in the bathroom. The diamond earring is a sentimental piece in my family for 21 years, our entire family was at the hotel because my cousin hosted his wedding reception there. The 1-carat diamond earring is passed on to generations been in our family for 21 yrs and its meant for my daughter's wedding ring when she gets married. We begged the manager Rolalfo to please help us and let us ask the person who entered the room after we left. He showed no emotions about the lost diamond and kept trying to place the blame back on us that we could have misplaced it or the diamond was washed down the drain. First of all, the diamond was placed far away from the drain, 2nd 2 men stayed in that room for 2 nights 1 man in his 40s and the other man in his 20s both men memory is extremely strong. There is NO WAY someone COULD NOT have seen a 1-carat diamond earring that has a high-quality sparkle in the bathroom. We even offered to pay an award $$$ to the person who found it and kept it for us. Its holds sentimental value, more than anything else. The housekeeper manager Rodolfo for sure didn't show any emotions and he continues to keep saying that we could have misplaced it (he gave us so many different unreasonable scenarios.) I was getting frustrated with him instead of trying to help us find the diamond he was just avoiding the lost diamond. We begged the manager Rodolfo to let us go to the basement to check the trash and dirty towel just in case the housekeeper didn't see it. He turned us down and said the area was restricted. The only place he will allow us to search is the room they claimed had cleaned...Not only he was unhelpful he was giving us an attitude that we are accusing them. At one point house keeper manager, Rodolfo said he was going to look through the laundry for us and stormed away and left us in the room for at least 15 mins. I went to the front desk to see if I can talk to someone else and found out the housekeeper manager, Rodolfo there chatting with the front desk staff. He didn't even go to the basement which he said he was going to do and go through the laundry. He could have not gone to the basement that fasts and go through the laundry, the manager Rodolfo was horrible very not trustworthy. We asked if we can speak to the housekeeping person directly who enter the room right after us, the manager Rodolfo keep giving us all these excuses about how it would not be possible and keep throwing the blame back at us. My entire family that was at my cousin's wedding over 100 of us heard the news and was extremely devastated. Our family does NOT HAVE TO TRUST STAYING AT THE SHERATON HOTEL ANYMORE! HORRIBLE!
nikima d
The staff at the hotel were awesome. Very professional and courteous. Easy check in and check out. No complaints besides hair strands throughout the room. No big deal because we all shed throughout life. Would recommend and return when in the area again.
retiredhaha
We were upgraded from executive room to the junior suite; it was a nice gesture from the courteous young Asian gentleman at the check in. Although this Chinese themed hotel is bit dated, but the room is immaculate and spacious. The hotel is centrally located in the heart of downtown Flushing, which is easy to navigate. The choices for Asian cuisines are quiet extensive in this area; I actually gained a few pounds during my three nights stay. Overall, I had a pleasant stay at this fine establishment. Everyone was courteous and professional at this hotel. Noted that due to the renovation, the entrance is relocated at the Roosevelt Avenue.
Cathrab28
A little confusing the first time you get there as check in was not in the lobby, but on one of the floors in a room. Super friendly staff, accommodating and clean rooms. We did have to switch our room as the bed was super uncomfortable and the staff was very pleasant about it. Bathroom was a touch cramped, but welcome to NYC. Parking in the garage below. In and out service and fairly reasonable cost. Great dumpling place on the corner was a bonus!
Older hotel . Built in 90s. Showing its age. Rooms are outdated. Worn. Exec lounge is small with Fairfield Inn type breakfast. Dark parking garage. Newly renovated lobby. In heart of Chinatown NYC. Only stay if you want to be in or near chinese restaurants or stores.
Thank you for the service very clean
It was great, that was my second time where our party was held. Food is great, parking is safe and charged minimal amount, Hoping next year we can book once again
They are renovating the hotel, which we did not see any note about it when booking. On the website it said airport shuttle, then to come find out they don’t offer one. They placed us in a handicap room which consisted of a shower head and bath downspout? Why was that not removed if there was no tub? The bathroom got soaked when taking a shower. When arriving to the room, there was feces in the toilet. I thought they were following Covid protocol for cleaning? We found dirty towels with hair embedded in the towels. Eek. The door to the bathroom did not lock either. On the website it listed complimentary water and there was nothing in the room. It was an upsetting visit.
This hotel is recovering from major flood damage. We returned here after many years. We first stayed here right after it first opened. Everything was perfect then so when we planned this trip, we decided to stay with our "old friend," The hotel itself was fine, the service was limited but tolerable. Our problem was that the area had changed to something xenophobic. I am a New Yorker and this area was my home. I expected a more inclusive experience and I received that treatment in other parts of New York City. I regret to say that while I do not hold the hotel responsible in any way for the Xenophobia I experienced, it would be a disservice to my fellow travelers not to report it
Professional, friendly staff (Matthew and Allen were extra helpful) and well appointed, well maintained rooms. Very convenient location off the 7. Lots of great food anywhere in the neighborhood. There is construction taking place right now and it was a little hard to find the hotel at night, but once complete, I'm sure it will be even more incredible inside!
Hotel room wz very comfortable, when we finally got to it. Something told me to check to see if it was under construction because of the rate. It really wasn’t low enough for the experience. It’s under construction , which isn’t the worst thing. It’s their crappy service. When I called the hotel, prior to booking, that would have been a good time to indicate that the entrance is on Roosevelt, not 39th Avenue which is the address given. We drove around the area 15 minutes, running up a much higher fare, trying to find the entrance. When we finally found the entrance,the door man watched us, 2 middle aged women, struggle with our bags w/out lifting a finger! He told us where to go w/o assisting us to the elevator. Check in wz on the 7th floor. Unfriendly, stoned faced personnel checked us in. I inquired about a later check out given that our plane wz departing later in the afternoon. They were soooo reluctant to concede us another hour even though we’d booked their airport shuttle for 1:30. I wanted to scream at her, “Stop pretending you’re even at half capacity w/ an expectation of full capacity on a Sunday in Queens in October!”Hotel room is large by NY standards, beds comfortable, room clean, water pressure excellent even though we were on the 10th floor. Unfortunately, we were placed near an elevator so my sister, light sleeper that she is, didn’t rest well. Inevitably, I find myself pondering is this the treatment reserved for Black guests? I came here tired. Probably gonna leave here, still tired.
I’ve been a member of the Bonvoy rewards program for more than 15 years. I have seen all levels of the hotel line, and I am very satisfied most of the time. However, my last visit to Sheraton LaGuardia East (Oct 8-10) was a huge disappointment. Let me first start by saying some of the issues I am about to list have nothing to do with the hotel or the staff, some things are/were totally out of there control. First issue. The hotel is undergoing a major overhaul to the lobby and common areas. There is no front entrance, check in is done on the Seventh Floor. You must drive your vehicle to valet parking and then ride the elevator to the seventh floor, then take another elevator to your assigned room floor. The hotel website makes no mention of this. The valet process was for the most part smooth and easy, but there was an event held in the hotel on Saturday night. The influx of event guest made it extremely difficult to retrieve my car. Guest for the event were extremely rude and persistent with being taken care of first. I would have liked to have seen the paying hotel guests given more consideration and perhaps limit the number of event guest My wife and I stayed in room #1502. Upon entering the first thing we noticed was a horrible musty smell. Excessive moisture type of smell. Turning up the A/C didn’t help. We were forced to stay in this room because the hotel was completely booked. The smell was so bad we had to purchase air fresheners and a huge can of Lysol to combat the smell. I’m sure this was not good for our health As you can see from the pictures, the wallpaper was peeling from the walls in several spots. I believe this was due to the excessive moisture in the room. The carpet was thread bare and worn in several spots, and the toilet paper roll holder was hanging on with one screw. This is certainly not a Category IV hotel that Bonvy advertised. Easily one of the most disappointing stays I have ever had. This hotel is also located in the “Korea Town” section of Flushing Queens. Great restaurants, shopping and the Korean Culture. With this comes incredible traffic. Getting to and from the hotel was extremely time consuming and frustrating. All in all, I give this hotel two stars. And those stars are for the staff that worked very hard to make my stay comfortable, despite a run down musty smelling room, and overpriced inconvenient valet parking experience, and complicated troublesome check in procedure. The hotel needs to immediately alert would be guests about the hotels incredibly inconvenient construction as well, and the price should reflect the inconvenience incurred Never Again.
In need of a hotel near Citified, I spent three nights at the Shearaton LaGuardia East Hotel and left satisfied. I'll tell you why. The why is this: the room was, when I checked in, clean. The bed was comfortably firm and there were several uncomfortably mushy pillows. The bathroom was okay with a flimsy plastic toilet seat. The soap/shampoo/towel situation was fine. The single-serve coffee set up was solid. There was no room service but I scored a coffee refill from house keeping when I saw them in the hall way. The room was quiet and dark at night. I paid for an overpriced breakfast; the oatmeal was fine but they should not put unripe fruit (in this case, the honeydew) into the fresh fruit bowl. It's bad enough you're paying $6 for a dollar of fruit; at least it should be ripe. The airport shuttle was on time and had me back at the airport in minutes. If my needs return me to this part of Queens, I'd return here. Probably.
First time staying at this location to attend the US Open. We will always stay at this property now because of the location, but most of all because of the staff. There was a gentleman by the name of Rafael, who I believe was a sort of concierge. He was very helpful and went out of his way to accommodate us. The front desk personnel were also very helpful and courteous. Hotel management should consider themselves lucky to have these employees.
Restaurantji Recommends
Unless you want to stay in Manhattan, Sheraton LaGuardia East is your best choice. I do not make this judgment easily. As a Marriott Ambassador and Hilton Diamond, I have stayed at and compared so many hotels. The management of this hotel is superb, and all staff is very very professional. While the lobby has completed its renovation, it seems more work will be done to make the hardware even better. Even without renovation, all the rooms I have stayed in at various times are very clean and so well maintained. One of the things I like the most is the water pressure of the sink faucet and shower head. I also have noticed that as an elite member you will always be recognized and rewarded by the front desk staff. Overall, there is no other properties can be compared to this Sheraton out of the city. You will enjoy your stay here.
This is the WORST Experience my family and I ever had in Sheraton, I have stayed at many Sheraton Hotels in the past before, this is the most horrible experience. Shortly after checking out of the hotel, my husband realized he left his diamond earring in the bathroom. Within an hr, I called and told the front desk and ask them to please DO NOT Clean the room and we left something important in the room and will be there shortly to pick it up. When my husband got back to the hotel and went to the room the housekeeping manager Rodolfo Ayala told him the room was cleaned, said he didn't see anything. But the room was left in the same condition when we checked out the beds were unmade. So my husband asked the housekeeping manager Rodolfo if we can please speak to the person who cleaned the bathroom area. We just want to trace back from the time when we checked out of the room and the housekeeper goes inside and what is the procedure they do first. The manager insisted that he must protect his housekeeper and that we can't talk to the person directly. We just want to ask if the housekeeper saw the 1-carat diamond earring that was sitting in the bathroom. The diamond earring is a sentimental piece in my family for 21 years, our entire family was at the hotel because my cousin hosted his wedding reception there. The 1-carat diamond earring is passed on to generations been in our family for 21 yrs and its meant for my daughter's wedding ring when she gets married. We begged the manager Rolalfo to please help us and let us ask the person who entered the room after we left. He showed no emotions about the lost diamond and kept trying to place the blame back on us that we could have misplaced it or the diamond was washed down the drain. First of all, the diamond was placed far away from the drain, 2nd 2 men stayed in that room for 2 nights 1 man in his 40s and the other man in his 20s both men memory is extremely strong. There is NO WAY someone COULD NOT have seen a 1-carat diamond earring that has a high-quality sparkle in the bathroom. We even offered to pay an award $$$ to the person who found it and kept it for us. Its holds sentimental value, more than anything else. The housekeeper manager Rodolfo for sure didn't show any emotions and he continues to keep saying that we could have misplaced it (he gave us so many different unreasonable scenarios.) I was getting frustrated with him instead of trying to help us find the diamond he was just avoiding the lost diamond. We begged the manager Rodolfo to let us go to the basement to check the trash and dirty towel just in case the housekeeper didn't see it. He turned us down and said the area was restricted. The only place he will allow us to search is the room they claimed had cleaned...Not only he was unhelpful he was giving us an attitude that we are accusing them. At one point house keeper manager, Rodolfo said he was going to look through the laundry for us and stormed away and left us in the room for at least 15 mins. I went to the front desk to see if I can talk to someone else and found out the housekeeper manager, Rodolfo there chatting with the front desk staff. He didn't even go to the basement which he said he was going to do and go through the laundry. He could have not gone to the basement that fasts and go through the laundry, the manager Rodolfo was horrible very not trustworthy. We asked if we can speak to the housekeeping person directly who enter the room right after us, the manager Rodolfo keep giving us all these excuses about how it would not be possible and keep throwing the blame back at us. My entire family that was at my cousin's wedding over 100 of us heard the news and was extremely devastated. Our family does NOT HAVE TO TRUST STAYING AT THE SHERATON HOTEL ANYMORE! HORRIBLE!
The staff at the hotel were awesome. Very professional and courteous. Easy check in and check out. No complaints besides hair strands throughout the room. No big deal because we all shed throughout life. Would recommend and return when in the area again.
We were upgraded from executive room to the junior suite; it was a nice gesture from the courteous young Asian gentleman at the check in. Although this Chinese themed hotel is bit dated, but the room is immaculate and spacious. The hotel is centrally located in the heart of downtown Flushing, which is easy to navigate. The choices for Asian cuisines are quiet extensive in this area; I actually gained a few pounds during my three nights stay. Overall, I had a pleasant stay at this fine establishment. Everyone was courteous and professional at this hotel. Noted that due to the renovation, the entrance is relocated at the Roosevelt Avenue.
A little confusing the first time you get there as check in was not in the lobby, but on one of the floors in a room. Super friendly staff, accommodating and clean rooms. We did have to switch our room as the bed was super uncomfortable and the staff was very pleasant about it. Bathroom was a touch cramped, but welcome to NYC. Parking in the garage below. In and out service and fairly reasonable cost. Great dumpling place on the corner was a bonus!