3.4
Good
163 Reviews
1475 Western Avenue, Albany · 6 miles
Customers’ favorites
- Create Your Own Ice Cream Cake
- Oreos
“This Cold Stone Creamery is one of the nicest locations I've visited. The store is consistently clean, well maintained, and has a welcoming atmosphere. One thing I really appreciated was the outdoor seating area, it's a great place to enjoy your ice cream, especially on a nice day. The management clearly does a great job keeping everything organized and running smoothly. The staff work efficiently, stay friendly even when it's busy, and do their best to resolve any issues quickly. You can tell customer service is a priority here. A special shoutout to one of the young employees, who was incredibly polite, respectful, and professional. Her positive attitude and genuine kindness made the visit even more enjoyable. It's always refreshing to be served by someone who treats customers with such courtesy and enthusiasm. Overall, this location stands out for its cleanliness, excellent management, hardworking staff, and welcoming environment. I'll definitely be coming back!”