“Earlier today I placed an order for delivery via Uber Eats. Unfortunately Dunkin missed my iced latte and didn't include it with the rest of my order. I was able to get a credit from Uber Eats and I placed a second order for delivery bc I NEED MY COFFEE.
When my 2nd order arrived, I noticed a note with a box of half a dozen donuts. The note includes an apology for the mistake and they've sent me the donuts as a kind gesture. The note is signed by Umer, so I thank them so much for their consideration. Its very rare these days for a restaurant to take the time and care to correct a mistake and I appreciate it very much. We all make mistakes, we're human. Its how we handle that mistake and make it right that matters. Today they succeeded in making me feel like a valued customer. My family and I will enjoy our donuts :) Thank you!“
“I visit this DD weekly around midday. The place is clean and quiet and the stuff is friendly and smiling. I usually order the $5 Meal Deal and this is the only DD I visited where they make the hush browns in the toaster fresh in front of me. Other DDs, they have them already prepared and bagged and cold. I sometimes take a seat and lovely Savita will bring my order to my table!“
“Decided to stop in to see what it was all about. Ordered from three different restaurants and everything came out pretty good. Everything was tasty and I think we'd go again. Atmosphere was plain Jane, a few places to sit and wait (or) eat - we ate there. Nobody really there to give service points to. I'd definitely do it again. Pricing is a little high depending on what you're getting, but I believe if you order from the App there are discounts and deals.“