Tim Hortons

Name: Tim Hortons
Address: 6393 Robinson Rd, Lockport, New York, 14094, US
Telephone: (716) 433-0030
Price range: $
Rating: 2.8

$ • Donuts, Coffee Shops, Bakery

Hours:
6393 Robinson Rd, Lockport
(716) 433-0030

Menu Order Online

About Tim Hortons

Tim Hortons, a well-known Canadian coffee and donut chain, continues to be a popular choice for many customers. The service was often praised, with staff members like Dee and Meghan H. receiving special mention for their friendly and attentive assistance. Meghan, in particular, was recognized for her excellent customer service, greeting customers with a smile and providing prompt, polite service during her shift.

The reviews indicate that the coffee can be a mixed experience; some customers find it too bitter and require extra sugar, while others mention that the coffee is better in the early morning. One customer mentioned that the coffee needed refreshing to taste as good as before, expressing a desire for improvement.

Food options such as the farmers wrap are appreciated, although there are questions about the availability of certain items like hash browns. Customers noted that the hash brown could be included in the farmers wrap even when not available separately, which was confusing.

The sitting area was described as less inviting, similar to a bus stop, and some customers noted issues with the organization of the computer systems, which could lead to order mix-ups. The drive-thru service is generally efficient for small orders but can become problematic with larger ones.

Despite some challenges, the drive-thru and overall service remain highlights for many, making Tim Hortons a convenient spot for coffee and snacks.