Tim Hortons
$ • Donuts, Coffee Shops, Bakery
Hours:
6393 Robinson Rd, Lockport
(716) 433-0030
About Tim Hortons
Customers' Favorites
Tim Hortons Reviews
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I would like to recognize an employee Meghan H. Whom had been coming in for the start of her shift. I give her 5⭐ ⭐ ⭐ ⭐ ⭐
Meghan is an Outstanding Amazing employee!... from the moment she walked in. she clocked in and greeted me. As I was a customer in line just walking in. She greeted me with a smile asked how can I help you? took my order (a large hot, mocha latte)as she had been very Pleasant and polite while attentive, prompt and courteous! from the start all...read full review
slowest service. orders always come out wrong. Always!
Even though this Tim Hortons is conveniently close to my house, I’d rather go to a different one to get better service. Arrived to the drive thru and waited a few minutes before anyone could take my order. Went up to the window & the girl didn’t even give me my complete order & said to have a nice day. I told her I didn’t get my sandwich yet, & I waited roughly 10 minutes for them to make a turkey club sandwich. When I got home it wasn’t even a turkey club, it was ham....read full review
Ratings
Menu
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
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Tim Hortons, a well-known Canadian coffee and donut chain, continues to be a popular choice for many customers. The service was often praised, with staff members like Dee and Meghan H. receiving special mention for their friendly and attentive assistance. Meghan, in particular, was recognized for her excellent customer service, greeting customers with a smile and providing prompt, polite service during her shift.
The reviews indicate that the coffee can be a mixed experience; some customers find it too bitter and require extra sugar, while others mention that the coffee is better in the early morning. One customer mentioned that the coffee needed refreshing to taste as good as before, expressing a desire for improvement.
Food options such as the farmers wrap are appreciated, although there are questions about the availability of certain items like hash browns. Customers noted that the hash brown could be included in the farmers wrap even when not available separately, which was confusing.
The sitting area was described as less inviting, similar to a bus stop, and some customers noted issues with the organization of the computer systems, which could lead to order mix-ups. The drive-thru service is generally efficient for small orders but can become problematic with larger ones.
Despite some challenges, the drive-thru and overall service remain highlights for many, making Tim Hortons a convenient spot for coffee and snacks.