McDonald's in New Rochelle

“I am editing my original review, because the situation was resolved after nearly a month of waiting for a refund and multiple calls to corporate . The manager called me, apologized for everything and issued a refund. She also sent me meal vouchers as compensation for all of my time spent on phone calls and driving back and forth. She was very polite and easy to deal with. I can't rate the food because I didn't eat anything from there, but inside was very clean and extremely busy, which is usually an indication that it's a good place to eat.

I ordered food through the McDonald's app to pickup. When I pulled into the parking space reserved for pickup, I selected #4 from the app. I sat in my car for nearly 25 minutes waiting for my order to be brought out. Other people were getting out of their cars and gathering near the take out window, while others had their hand on the horn. I got out of my car, and walked over to the group of people who were obviously very annoyed. I was told that the employees had closed the restaurant to clean, and were not serving food. The door had a sign that read "closed for repairs". Everyone, including myself, had already paid for their meal through an online app. No-one received their order nor were they provided a refund. This incident occurred on October 9th of 2024, and I am still waiting for my refund!! The situation was not only a waste of valuable time, but was very aggravating. The employee who appeared to be in charge, didn't even make an attempt at apologizing to me or anyone else near me. I think I deserve a refund at least.“

“Went here for the 1st time at this location on Wednesday November 26th 2025 with my parents. We were here because we needed a quick breakfast before our busy day visiting in NY. This was about 5 minutes away from the hotel we were staying at- Hotel Noma. Now one should know what Mcdonalds serves- anything from hamburgers to chicken sandwiches and nuggets, and they also serve breakfast like mcgriddles, and various wraps and sandwiches. This location is open 24 hours.
This location has ample parking, and we were able to find a spot right away. Walked in. Cashier was friendly and helpful. Only thing is that he did suggest to us to use the computer mobile screens for ordering since they have pictures, and we were unsure of what we wanted. Me- i'm fine with that-- but my dad can struggle with those machines sometimes. But, we were able to figure out what to order based upon the photos.The cashier also spent time and helped us with the machine if we had any problems. Which was useful. I got a medium coffee with McGriddles (which are pancakes!) My mom and Dad got a combo with a sandwich and small coffee. in total we spent $27.00. We paid via a credit card. We ate our breakfast at a table. Oh, and side note- most of the tables were dirty with crumbs on them and fries on the floor. Now we were able to find a clean one and sit comfortably but still. We did notice that same cashier trying to clean as well. We all enjoyed our coffee and food. I enjoyed my pancakes especially, and my coffee. Would most likely be back if we are ever in the area.“