McDonald's in Bronx

“The worker named Swali is the best McDonald worker ever,she made sure the food was hot and fresh and made sure it came out fast,barely waiting.She was very energetic and happy even putting a smile on my face definitely will be heading back to this McDonald’s“

“This is my favorite McDonald's in the Bronx. I have only experienced 2 employees that didnt seem to thrilled to be at work. Their energy & greeting wasn't up to Par like my other visits but no attitude tho.
I love that they still have a play area for kids cause Many McDonald's don't & i grew up experiencing McDonald's that way & is happy that my kids can do the same. Food is always correct, service in a timely manner & restaurant is clean. Keep it Up 👏👏“

“McDonald’s is a great spot for quick and tasty food, earning a solid 5 stars for the quality and consistency of their menu items. The service is generally good, with friendly staff and efficient service, though sometimes there are minor delays, so I give it 4 stars for that. However, the atmosphere could use some improvement, as the dining area can often feel noisy and a bit chaotic, which is why I’m giving it 2 stars. Overall, it’s a reliable choice for a fast, satisfying meal.“

“I love this location. This is the only McDonalds I’ve been to where the place is clean, staff are friendly and service is fast. Might be the best McDonalds actually, I’ve been here like 3 times and they got my order ready in <5 minutes each time.“

“This McDonald’s has changed a lot over the years, both on the outside and inside, but it has always been a neighborhood spot for me. This was actually one of my first jobs as a teenager, so this location brings back a lot of memories.

The last time I went, the place was well maintained, clean, and the customer service was nice and friendly. It’s good to see a place from my past still being kept up and serving the neighborhood.“

“I can’t say that I’ve ever left a review from McDonald’s, but I really felt that I should for this one because the service is so top-tier. Everyone there is incredibly kind and friendly. Everything comes out right and hot. I’ve never had a bad experience’“

“Review is based on ordering online only. The food is always well prepared for both breakfast and normal hours. However the only thing they miss is maple syrup for my breakfast, I don’t care about utensils (even if I requested it) but 5 times I have order breakfast trying to give them a shot and every time I don’t get it. Normal hours with the food it’s always good, but for breakfast they always miss somethings. Pls Im tired of eating dry pancakes.
4/5“

“Need repair and looks very out dated and dirty inside. The staffing is getting better the service but the place needs a face lift. I hope not to lose this McDonalds next!

**UPDATE***
Just recently passed through this neighborhood and saw that this McDonald's was fixed and seeing the police presence there was great. This location needed helped and happy this community didn't lose it. Had a good time here. Food was fresh and crisp. Looking forward to stopping by again soon.“

“Well this McDonald's is on my way to the entrance point which is a secret place where I get into the park right there right now it's private and I'm able to do all the things that I need to do to get me in the mood to play around with some people that I might or might not know. Butler McDonald's is nice and very clean and the bathroom is always phenomenal.“

“What a small Mickey Ds. It was crowded and I had to leave my things on my seat with a crowd that could have easily taken my things. I didn't hear her she call my order and I saw she gave up and put it aside. I told her is that mine table 104 and she just put it on the counter and left. Staff here are rude. But my order was freshly made and tasty.“

“Everything was satisfactory, I purchased a chicken sandwich value meal and a McDouble value meal. Although the Diet Coke and Dr. Pepper were not marked, it was not a concern. I have never encountered any issues with the team members or food orders. The establishment was clean, efficient, and offered complimentary parking. Customers have the option to order at a kiosk or with a cashier. The location is consistently busy during the day, but tonight it was relatively quiet, with only my daughter and I present. She mentioned that the French fries were cold, but not unpleasant. As a treat, I purchased a vanilla cone for her and coffee for myself. Despite appearing to be short-staffed, the management successfully ensured that all orders were fulfilled in a timely manner. I intend to return to this establishment...“

“My son diagnosed with autism loves McDonald's. So when we were near Sotomayor Houses, we would walk there. If the weather is not nice then I would place an order for delivery. We had not been there, nor have I ordered in awhile.
It is better to go to the place because the staff is pleasant for the most part. The lightskinned female cashier is awesome when we would go for breakfast. She helped and taught me some stuff about the Mc app. Sadly, their delivery sucks. My son would be missing something all the time from his big breakfast with hot cakes. It would be the sausage, hash browns or eggs missing. One time they gave me a hot tea instead of the sweet tea I ordered. Initially I didn't complain but it was happening to much. I didn't get my refunds sometimes. When you have a child with autism, it's hard when they are missing something out of the meal. They have a meltdown and throw tantrums. I stopped patronizing that spot, for a long time and started to make my son a home cooked big breakfast. I hope the fixed the delivery issues.“

“The workers were kind and very helpful. The greeter was going to help me on the kiosk but I told her that I got it but when I was trying to order my coffee with milk. There was no milk listed as an option on the kiosk. The greeter reassured me that she will tell the workers in the back about adding milk to my coffee. While I was waiting for my food to be prepared, I asked the greeter if there was a bathroom and she told me yes and proceeded to let me into the bathroom. The bathroom was spotless and clean. When I came out I sat down waiting for my food to arrive. One of workers in the back brought my food to me but forgot to bring the milk. I reminded her that the kiosk did not have milk as an option. The worker kindly went to the back and got me hot milk and told me to let her know if I need anything else. There is a lot of people here and it’s 8:56 am on a Wednesday morning. I never got this type of treat in a fast food restaurant let alone McDonalds. Good job!“

“I went to this McDonald's I ordered a 4 piece nugget meal size medium after receiving my order I discovered there were no fries with my nugget order I told the counter person I was missing fries she stated there are no nugget meals which she should have done in the first place the order did come very quickly and they had which appeared to e 2 security guards I would recommend.“

“This is hands-down the best McDonald's in the area! It’s the only location that actually toasts the McMuffin properly, which makes a huge difference in the taste. The service is incredibly fast—I never have to wait, whether I’m in the drive-thru or doing a mobile pick-up.
The staff is professional and helpful; even if an item is missing, they fix it immediately without any hassle. I also really appreciate that they’ve had security on-site for the last month. It keeps the atmosphere calm and prevents kids from loitering during school hours. The place is clean, the staff is friendly, and my breakfast here always starts my day off right. Thank you“

“I Dont know where to Start 🤗🤫EVERYTIME!!! I Come And You Guys have NEVER Failed Yet!!! And i Do not think you will..
1.Freshness has Reached Top Tier
2.The Quickness and Fast Amazing..
3.The Food Comes out HOT n Fresh
4.WAIT,WAIT, Did i say the Food Is FRESH considering the Meats!! 🫡 it Melts in my Hand and the Bread Jus everything!! Keep up the Good Work Please. This Site Needs to Be #1!! But you Are!!! Lol🤗“

“I my self do not eat McDonald's but my kids do (let kids be kids) i ordered online and and feom the moment i wakled in the staff was so helpful i couldn't find my online order one of the polite young ladies found it and in informed me it would be a few mins as i was waiting i placed another order and aaked for extra sauce i had my money ready to pay but she said it fine which was lowkey shocking (everywhere else charges) than she proceeds ro check to make sure everything was there something else that never happens i always end up leaving missing something but nope not this time . Overall, this was a great experience thanks to all the young ladiea who helped out, they were all so nice“

“The ladies were super nice to me when my car caught fire the other day. I hope they pick up the phone. I’ve been trying to call to thank them for being so nice!

The food was hot and fresh and the coffee hit the spot!“

“I am giving 5 stars because the young lady at the drive thru tonight is a saint. MIt’s 1:46 am. I am not sure why there is a line around the block on a Wednesday/ Thursday. The men who pick up for the deliveries are the rudes and aggressive individuals I’ve ever witnessed. She said it was only 4 of them working. They deserve a raise and security needs to be there to deal with these men.!!!!“

“McDonald's in the US is different for a while they lost touch with what a clean restaurant really was. And the old American dream of hamburgers and shakes, just became about consuming . Not enjoying a meal. But now McDonald's has gotten their food game back on track . Change has come. And it's cheaper prices. Better choice of healthy food. And order kiosk. A new touch of technology and an old school touch of how when you keep it for the community. Everyone is happy. I'm happy 😊“

“McDonald's is always a great place to eat . This place had the bathroom so disgusting that my mom had to go to KFC. At least they have a security guard to have things runing smoothly and there wasn't people asking for money while we eating, like before.“

“Today I had good experience and would like to share ...
Went in restroom...
Forgot phone on the table..
Beautiful girl named Jessica was guarding my phone until I got out...🙂
Thanks to her once again and...
God bless her...👍“

“I know it's McDonald's but the weekday breakfast service here is splendid. The Dominicana manager in the morning who also delivers he table side orders is a breath of fresh air and energy you need to get your day started right. Highly recommended!“

“This McDonald’s is good.
I would recommend it. Sometimes the bathroom are not fully clean (at the evening). but in general it is a good McDonald’s . The food is as described and the service is as supposed to be.
I would recommend.“

“The 24 hour drive through at this McDonald's has two kiosks for ordering. It took a minute to get someone to take my order and I tried to drive off but there was someone at the window trying to pick up an UberEats order so I backed up and gave them time. The woman who took my order was very polite and managed between taking my order and attending to the delivery folks anxiously waiting to claim their orders. The food was good. The fries weren't salted as much as I wanted but my quarter pounder was well constructed with crispy bacon and I appreciated that. The sweet tea gives me southern style vibes which makes me come back.“

“The food and the service are great. This is quite the modern establishment with some art on the walls. However, over the years, this location has somewhat deteriorated when it comes to cleanliness. Only some of the ordering machines actually work, and the employees can't fix them due to the large crowds that come on the weekdays. Specifically on school days at 3:00 P.M. to 5:00 P.M. This franchise is quite peaceful on the weekends, though. The quality food at this franchise is superior to other McDonald's locations that I have been to. For these reasons, this McDonald's gets a four-star rating.“

“This is one of the better McDonald's in the area. Food is always fresh, menu always has most of the selections, and THE ICE-CREAM MACHINE WORKS!! The service is also good, and the workers try to be helpful.

Kid-friendliness: Lots of booths and seating for families.“

“Seeing a nice and clean McDonald's is not easy especially in the Bronx, but this one here is really nice, it is very clean, the atmosphere and environment is safe and okay and the customer service is amazing i'll definitely recommend this 👍“

“Excellent service team thanks 🙏🏻 improved over time👍. Good food and reliable. Best thing it's 24 hr operation and super convenient. However, drive through design, entrance and exit are like an obstacle course and not the most user friendly due to the high local traffic in the neighborhood. Still 5 stars and thanks to the team!“

“Irma was extremely understanding and showed patience while I was confused on the pricing, she also accommodated my child when he wanted a different color Slushie. Outstanding employee/service in my opinion, also they were short staffed. Despite all the orders she was juggling she still managed to dish out the orders and help me and my son. Hats off to that hard working woman Irma!!! Thank you!!!“

“Terrible service. Very poor hygiene, no one uses gloves. The pickles are sticky, the hamburgers are poorly made, not to mention the better service from the workers. I don't recommend eating there.

Wheelchair accessibility: Yes there is a ramp with wheels“

“I came to study this McDonalds as part of a study into the Don Chin management style, the last installment into an inquiry into unorthodox management styles. I have yet to see a better run McDonalds. They do not want a Ronald McDonald institution here. They want a Don Chin McDonalds. They got one.“

“I work in the customer service world. It is really hard to impress me; that being said, This McDonald’s location is just lovely ☺. For the entire time me being here there is always one or two crew members walking around, cleaning and assisting customers. Also outside one of them cleaning up. But another beautiful thing is when I asked for an adjustment to my order, the crew member showed genuine interest to accommodate my request. They are all young and speak to customers with a smile 😊.
I didn’t want to leave 🥹
Thank you to the crew for a wonderful experience.“

“this is a good McDonald’s overall, their service while also being good could use a little polishing. I can say the food was prepared nicely and was fresh. I was very happily pleased of the contents of the bag. The atmosphere here makes the chain feel unsafe and spooky but I did go while it was dark.“

“I don't mind going to this McDonald's anytime that I'm around it.

Parking: I believe there's parking, but I'm not too sure.

Kid-friendliness: Kids are welcomed there. There's no problem when it comes down to kids.“

“The people that work there are quite nice and if they already know u, ur food will be on point. Just check ur food before leaving Mcds to make sure it's what u requested and that is edible. Cause sometimes the buisquit/muffin be hard as brick or burnt.“

“usually I wait lots time , I can see they don’t have any organization everybody was running today 🤩 I was surprised first A man took my order exactly what I want with smile
😊 then a girl give my order fast everything was perfect beautiful customer service
❤️❤️“

“I placed a mobile order for Burnside and accidentally selected the wrong address. When I got to Burnside, they sent me to Mt. Eden which was also incorrect. I was frustrated at first because I didn't know how to cancel or get a refund and the app would not even allow me to place a new order. At the drive thru at McDonald's we were serviced my Dilan, who not only provided great customer service but also assisted me with the issues with the app. He was friendly and our order came out quickly. Cannot sing his praises enough! This man needs a raise!“

“This location was crowded with after-school kids, but very cleaned, nice music but not too loud. I order big mac and fries for my husband, and I had chicken nuggets. We had the table service, the young girl was nice. The nuggets were fresh and piping hot. The only issue was the fries they were cold, and I mean cold. We should have taken them back for fresher fries. I would come back to this location if I'm in the area.“

“One of the cleanest and efficient mcds I frequent..The manager Jessy ( I think) is very accommodating and pleasant. The service is quick and food is the right temperature. The lines move quickly. I go to McDonald's everyday. I have to say, this is one is my favorite..“