Doughnuttery

Regret coming here 🤢 was trying to give the place the benefit of the doubt on how good I heard about the donuts however I had to wait long for 12 donuts, place didn’t look too clean unlike the other restaurants down there, flies were flying around the donuts and lastly these donuts wasn’t all tasty as all overall place wasn’t the cleanest to visit, i didn’t have an good experience I don’t see how the Kardashians are obsessed with these when there’s BETTER AND AMAZING DONUTS out here in nyc like donut pub or the mini donuts in Harlem.

Atmosphere: 1

Food: 1

Service: 1

The website info is not correct. We wanted to try this place last night, but it closed at least 30 minutes earlier. Very disappointing no.

Atmosphere: 1

Food: 3

Service: 1

they make better Donuts at Dunkin Donuts. also for better prices. You can also check out the well known Duck Donuts which is significantly better than here. IN terms of NYC gems, this one misses the note. Don't waste your money here, it'll probably save you a trip to the bathroom for an hour later!

Atmosphere: 1

Food: 1

Service: 1

If you want to feel like an inconvenience and an afterthought, try to be a customer of this place! Love the products- even at those prices- but they make getting anything frustrating and defeating. If you’re first in line, they’ll take your order and then take a few more orders after you and make those first, before eventually getting to yours. If you order online, they won’t make anything, won’t tell you, and won’t answer their phone. And when you show up today as the only person in line, they’ll let you stand there for a few minutes before taking your order, and then tell you it’ll be a while because they’ve got several big online orders ahead of you, which (I guess) they’ve decided to take this time. Just not from you. The last three times I’ve been here, I’ve walked away empty handed and disappointed.

Atmosphere: 2

Food: 5

Service: 1

I placed an order for pickup here yesterday, the order went through and money was taken out of my account. I was told it would be ready around 6:55pm and then when arriving the store was closed. I don’t know how to get in contact with you but I would like someone to fix this. I understand it was Christmas but if you’re not open it should not be possible to place an order on your website 🙃

Service: 1

This donuts are minuscule and way overpriced. I ordered these and felt incredibly stupid paying $15 for 12 tiny donuts

Atmosphere: 4

Food: 1

Service: 4

Pretty poor experience after walking through the wind and rain to get there at 6pm and being told that they were closing early due to staffing issues. (On Google maps they say they’re open til 8pm). I might expect this from a very low end mom and pop shop, but certainly not from a chain. Also, she hadn’t even closed when we arrived so the fact that she grumpily closed seemingly as a result of us trying to order felt unnecessary and left us with a negative impression. If you’re going to be unreliable with your hours, at least be staffed with people pleasant enough to make me want to come back anyway.

Atmosphere: 1

Food: 1

Service: 1

.. the most trash looking miniature doughnuts ever. Very UNdesirable?

Atmosphere: 1

Food: 1

Service: 1

meh its ok

Atmosphere: 3

Food: 3

Service: 3

Disappointed!!!
These donuts are not even mini donuts. I asked my friend to buy a dozen donuts here and he brought me donut dough rings 12pcs when if you combine them you will get a size of 1 donut.

$13 for this?! Unfortunately I can post pics in this review. Google does not have that option. See my separate photo uploaded in the photos with comping the seize of these “donuts” to a medicine pills container.

I should’ve listened to my friend and get a dozen of donuts at Dunkin.

Atmosphere: 1

Food: 1

Service: 5

Literally took a trip from Coney Island to the Turnstyle Underground Market specifically for these donuts (pregnancy craving) & they gave me 12 cold donuts I thought these were made to order or at least have a warmer if you're not going to make every order fresh. The beautiful deep skinned girl was really nice the other lighter toned tall one prepared my donuts & just doesn't care & would rather be in a corner on her phone. For $1 per mini donut its unacceptable. Not worth the trip. Never again.

These mini donuts were warm delish. Best choice for toppings.. cinnamon!The service was mixed .. The young guy behind the counter was friendly , helpful and polite. but the girl server.. was the opposite..

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cinnamon Sugar, Mini Doughnuts

Just tried to order. Couldn't because the staff wouldn't look up. After a long wait I asked if we could be served. No answer. I asked again and the girl still wouldn't look up but said "We are fairly busy at this moment". I was the only customer. Didn't get the doughnut because for some reason they wouldn't sell it. There were 3 staff members at the time, around 10min ago. If the owner reads this, I recommend going there because the place is completely mismanaged and goes beyond someone just having a bad day. Except if not selling your doughnuts is your policy. This was at 59th st (Columbus Circle) location.

Staff was very rude. Visited 12-18-23 Monday afternoon like at 5pm . 2 young lady's were too busy conversing that they couldn't attend to the customers waiting on line to be attended. Very unprofessional. Wasn't worth the wait. Overpriced and horrible customerservice. Take business elsewhere ..

Atmosphere: 1

Food: 3

Service: 1

Terrible customer service and wrong order. What a waste.