I was born and raised in Harlem. Growing up I watched Harlem grow. I have watched Dunkin Donuts year after year and they are not an equal employer because they only hire people from a particular culture. However I have continued to support the local stores. Not only for myself but my children as well. But I have to say that the service in Harlem has been a bad experience time after time. This store refused to sell my son a sandwich on the bread of his choice and the young lady laughed at the cashier as they didn’t put the customer first and I just hope that they start performing a formal training for their employees so that they learn that the customer is always right and they will have some type of work ethic and not be so ghetto .
Adjasaliou98 Lo
Afsana is disrespectful and rude . Poor service
Nechez Bo3
This is the worst Dunkin I have ever been to. I ordered a specific drink and then the employees try to argue with me to say I ordered something that I didn’t when the employee was not trained correctly.
Queen Vee
If I could give 0 stars, I would. I made an Uber order waited a whole hour, and the delivery guy arrived, and Dunkin Donuts stated they never received the order when it clearly stated on my Uber app it was received! This isn't the first time they have messed up on orders even in person when I go they have attitude. Yelling isn't going to make it better. I don't recommend this Dunkin' Donuts at all!! They are very unprofessional! I will report this to Dunkins corporate!
Epy Tavares
Worst dunkin refused to scan my phone
A. Rivera
The store is never open at 5:30am as advertised, so unfortunately I’ve never get my coffee before I go to work
Conner E
Consistently mess up my orders. They also skimp on certain things. I can't tell you how many times I've ordered 10 donut holes only to be given less than 10.
Daniel Donnelly
Still sporting the franchise's former name (since 2019), but decent nonetheless. Friendly foreign staff. Fresh joe on the go!
I come here almost every week. Nice folks. Mornings around 9 AM are extremely busy, and after school on weekdays around 3:30 - 4 PM are busy with children getting ice cream and donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Dunkin' Refreshers, Egg and Cheese
Yuhan Hu
It won’t let me order online pick up
Lily
My order is almost always wrong (get a medium when asking for a large, getting coconut milk when I ask for cream, getting regular when I ask for decaf), but it works in a pinch, and I think the staff know that.Questionable cleanliness aha. Dunkins in East Harlem are just kinda sticky…
Atmosphere: 1
Food: 3
Service: 2
Adama Balde
This is the worst place, they are unprofessional. And the service is really bad, I had such a bad experience!
I was born and raised in Harlem. Growing up I watched Harlem grow. I have watched Dunkin Donuts year after year and they are not an equal employer because they only hire people from a particular culture. However I have continued to support the local stores. Not only for myself but my children as well. But I have to say that the service in Harlem has been a bad experience time after time. This store refused to sell my son a sandwich on the bread of his choice and the young lady laughed at the cashier as they didn’t put the customer first and I just hope that they start performing a formal training for their employees so that they learn that the customer is always right and they will have some type of work ethic and not be so ghetto .
Afsana is disrespectful and rude . Poor service
This is the worst Dunkin I have ever been to. I ordered a specific drink and then the employees try to argue with me to say I ordered something that I didn’t when the employee was not trained correctly.
If I could give 0 stars, I would. I made an Uber order waited a whole hour, and the delivery guy arrived, and Dunkin Donuts stated they never received the order when it clearly stated on my Uber app it was received! This isn't the first time they have messed up on orders even in person when I go they have attitude. Yelling isn't going to make it better. I don't recommend this Dunkin' Donuts at all!! They are very unprofessional! I will report this to Dunkins corporate!
Worst dunkin refused to scan my phone
The store is never open at 5:30am as advertised, so unfortunately I’ve never get my coffee before I go to work
Consistently mess up my orders. They also skimp on certain things. I can't tell you how many times I've ordered 10 donut holes only to be given less than 10.
Still sporting the franchise's former name (since 2019), but decent nonetheless. Friendly foreign staff. Fresh joe on the go!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bagel
They got rid of the chairs. Dine-in no longer
A day starter
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I come here almost every week. Nice folks. Mornings around 9 AM are extremely busy, and after school on weekdays around 3:30 - 4 PM are busy with children getting ice cream and donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Dunkin' Refreshers, Egg and Cheese
It won’t let me order online pick up
My order is almost always wrong (get a medium when asking for a large, getting coconut milk when I ask for cream, getting regular when I ask for decaf), but it works in a pinch, and I think the staff know that.Questionable cleanliness aha. Dunkins in East Harlem are just kinda sticky…
Atmosphere: 1
Food: 3
Service: 2
This is the worst place, they are unprofessional. And the service is really bad, I had such a bad experience!
Atmosphere: 1
Food: 1
Service: 1
Understaffed and always crowded.
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