Gopchang Story BBQ - Manhattan

Never again. Wanted to give them another try but the service has just gotten worse. Absolutely lukewarm greeting, servers are all lazy and could care less about introducing the menu to you - simply telling you to check the QR code to see this or that on the menu, nor do they care when you try calling for them, nor do they once come by to ask if you need anything. Overpriced - as in the Large Assorted is $102. And a bowl to add fried rice is $14 before any toppings at like $5 each. Portions are tiny at the price point, and coupled with the non-chalant, barely-there service .. this place is a hard PASS. They clear your table of things before you're even done eating it, they don't refill your water without you chasing someone down. AND the minimum suggested tip starts at 20%? Get the hell outta here.

As someone who runs a business - do you even see the reviews repeatedly talking about the same things? Bad service for overpriced food. Do you even care? If you're in the business of SERVING people, get back to the basics. Young crew of staff are so subpar, it's a joke.

Atmosphere: 2

Food: 3

Service: 1

Bad service, expensive, not worth, will not go back again

Atmosphere: 1

Food: 1

Service: 1

horrible customer service ! staff was extremely rude and condescending, making us feel completely unwelcome.
20% tips were automatically added to the bill for their shitty and ignorant service.

Atmosphere: 2

Food: 2

Service: 1

The food is great but the line is always super long

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Small Intestine Gui

Service wasn’t the greatest, server had a nasty attitude because we came late. Cleaned our table while we were still eating instead of asking if we wanted a to go container or asking if we were still eating.

Note, they still had plenty of time before close. And we would’ve taken it as a sign to leave if they had simply asked if we wanted any containers. They took away food we paid for :(

Good food though. Def pricey

Atmosphere: 3

Food: 4

Service: 1

I really like beef intestines, so I brought my friend here to try this place since it’s very popular and a lot of people said the food was good. To my surprise, the service was extremely poor. When we were ready to order, we couldn’t see any server for quite a while. I waved my hand, and one of the waitresses noticed but completely ignored me. After finally placing our order, the drinks also took some time to arrive. The staff member grilling our food was cold and unfriendly the entire time. When I asked for chili sauce, he said they didn’t have any. I thought to myself, how could a Korean restaurant not have chili sauce? Especially when even the side dishes already had chili peppers—it just didn’t make sense. I didn’t want to argue too much, but overall, while the food was okay (a bit overcooked and tough), the service was really disappointing. I won’t be coming back.

Atmosphere: 3

Food: 3

Service: 1

To be honest, I don’t normally eat organ at all, but this place made me like the grilled intestines. Omg, I can’t believe I had it. It was so goodddd. Then when we finished the intestines, they gave us some rice to make fried rice. It was completely delicious

Atmosphere: 5

Food: 5

Service: 5

The food was really delicious, no doubt about that, but the service was terrible—extremely poor, with condescending looks and an unwillingness to serve.

Atmosphere: 4

Food: 5

Service: 1

Pricy but good service. You need fume hoods, you smell of food after a visit

Atmosphere: 4

Food: 3

Service: 4

I am visiting NYC from Colorado to drop off my daughter at The New School at Parsons School of Design. We decided to eat GopChang for dinner so we came to Gochang Story and I have to say this is the best GopChang I have ever had. The server came to our table and prepared the grill and cooked for us at the table. It was perfectly prepared. The Server was a Five-Star rate Server. He was very courteous, professional, and respectful. He made our dining experience a cozy and comfortable visit. I would definitely visit again when I come back to NYC.
Food: 4.5
Server: 5+

Atmosphere: 5

Food: 5

Service: 5

I came here with friends expecting to have a pleasant meal, but unfortunately it turned out to be very disappointing.

First, the service was unfriendly.
Second, the meat was overcooked and tough.
Lastly, the staff’s attitude about the tip made the experience even worse. I left only a minimal tip due to the unsatisfactory meal, and instead of showing understanding, the staff reacted by questioning me about it, which felt very uncomfortable.
Even when handing me the bill, no one asked if we enjoyed our meal—but when they saw the tip, the response was “what’s the problem?” This made the experience unpleasant from start to finish.

Atmosphere: 3

Food: 3

Service: 2

Really good gopchang, grilled well and flavorful. Service was nice too!!

Food is good if this is your cup of tea. Intestines are fresh and clean. It doesn’t have a funky taste or smell. However, it has been less busy for a Saturday in the month of August, but nonetheless the service is not up to par for the price you spent. Staffs seem so annoyed when you ask for things and as if they don’t like big party. Not sure when it has become like this where you spent so much for gratuity but the service quality has come downhill. This culture has become so entitled and arrogant.

Atmosphere: 3

Food: 4

Service: 1

My friends took me to this place. We’re all had a good time. Their food was flavorful and service also great! I would definitely coming back.

Atmosphere: 5

Food: 5

Service: 5

the food were great as hell but the serve i had she really give us an attitude while she serving. this is why we tips her only $10 but she literally follow us after we left to get more tips 😂 we did give her more $5 and in my first time ever i disappointed abt my favorite place.

Atmosphere: 4

Food: 5

Service: 3