I visited your Pret A Manger on 32nd Street and wanted to share my experience. I was warmly greeted and attended to by the nicest cashier, Gabby. She was friendly, helpful, and multitasking while making several coffees. She truly stood out for her positive attitude and great service. Unfortunately, the other female staff member on duty was quite rude and dismissive. Her attitude made the environment tense and uncomfortable, which led me to take my coffee and food to go. It was disappointing to see such a contrast in customer service between the two employees. I hope you recognize Gabby for her excellent service and consider addressing the behavior of staff members who create an unwelcoming atmosphere.
Atmosphere: 1
Food: 5
Service: 3
Jake Fox
Thanks, Jasmine, for a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Thomas Butler
Excellent maintenance, kind and friendly staff, everything is clean. Keep up the good work! Liana
Atmosphere: 5
Food: 5
Service: 5
jilliane
Gabby and Katelyn make this place run. They are always so helpful and bright in such a busy location.
Atmosphere: 5
Food: 5
Service: 5
Kitten Lea
I always go there for the bang bang chicken. Their food is really fresh tasting. And they always have a smile on.
Atmosphere: 5
Food: 5
Service: 5
Liane Moccia
The girls working Monday morning are just the best. Friendly and welcoming can really make someone’s day. Thank you!
Food: 5
Service: 5
Gaurika Wijeratne
Nice place with a lot of sandwich options
Atmosphere: 4
Food: 4
Service: 4
Yanick Sohan
The food is always freshly made taste and appetizing.
Atmosphere: 5
Food: 5
Service: 5
Camryn G
Visited here the morning of July 21st, the girl taking our order working the morning shift was texting while taking the order almost felt like we were inconveniencing for her. While she had hickeys all over her neck and chest. Not a good look.
Atmosphere: 1
Food: 1
Service: 1
Jennie Lee
I honestly can’t believe how badly I was treated at Pret A Manger.
I walked in at 11:28 AM. There was a guy sweeping the floor — which is fine — but as soon as I started to place my order, he dramatically threw the broom aside and walked over like I was interrupting his day. He didn’t greet me, didn’t smile, didn’t even say “okay” when I told him my order. Just complete silence, a blank stare, and slow, careless movements like he couldn’t care less.
The whole thing felt cold, rude, and honestly humiliating. I’ve never felt so unwelcome as a paying customer. If that’s the attitude they allow from their staff, I’m done with this place. There are plenty of other cafés where basic respect still exists.
Cappuccino was ok but so light like latte and more expensive than other places. Here coffee is better than in Starbucks, but the place looks dirty and unorganized. Not comfortable. Free plant-based milk free with drink
Harry Song
Person during 3/30 12:00pm shift is extremely unprofessional and lacks even the most basic service attitude. Doesn't even offer a bag for 2 big salads + 2 large soups + 2 croissants. He single-handedly kills the quality of the whole place.
Kari Olk
The staff at this location are incredible. They really go above and beyond. Wonderful people!!
NanoStudio
I had a really unpleasant experience here. I stopped by to pick up breakfast on my way to school, grabbing my food and coffee from the counter as usual. Just as I was about to leave, a staff member suddenly pulled me back and accused me of stealing because I hadn’t asked before taking my order. She repeated the accusation about three times before I finally asked if she wanted to see my receipt. I usually go to another location, but they were out of stock, so I came here instead—never had an issue like this before. While I understand the need to prevent shoplifting, the way they handled it was completely unprofessional and rude.
I visited your Pret A Manger on 32nd Street and wanted to share my experience. I was warmly greeted and attended to by the nicest cashier, Gabby. She was friendly, helpful, and multitasking while making several coffees. She truly stood out for her positive attitude and great service.
Unfortunately, the other female staff member on duty was quite rude and dismissive. Her attitude made the environment tense and uncomfortable, which led me to take my coffee and food to go. It was disappointing to see such a contrast in customer service between the two employees.
I hope you recognize Gabby for her excellent service and consider addressing the behavior of staff members who create an unwelcoming atmosphere.
Atmosphere: 1
Food: 5
Service: 3
Thanks, Jasmine, for a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Excellent maintenance, kind and friendly staff, everything is clean. Keep up the good work!
Liana
Atmosphere: 5
Food: 5
Service: 5
Gabby and Katelyn make this place run. They are always so helpful and bright in such a busy location.
Atmosphere: 5
Food: 5
Service: 5
I always go there for the bang bang chicken. Their food is really fresh tasting. And they always have a smile on.
Atmosphere: 5
Food: 5
Service: 5
The girls working Monday morning are just the best. Friendly and welcoming can really make someone’s day. Thank you!
Food: 5
Service: 5
Nice place with a lot of sandwich options
Atmosphere: 4
Food: 4
Service: 4
The food is always freshly made taste and appetizing.
Atmosphere: 5
Food: 5
Service: 5
Visited here the morning of July 21st, the girl taking our order working the morning shift was texting while taking the order almost felt like we were inconveniencing for her. While she had hickeys all over her neck and chest. Not a good look.
Atmosphere: 1
Food: 1
Service: 1
I honestly can’t believe how badly I was treated at Pret A Manger.
I walked in at 11:28 AM. There was a guy sweeping the floor — which is fine — but as soon as I started to place my order, he dramatically threw the broom aside and walked over like I was interrupting his day. He didn’t greet me, didn’t smile, didn’t even say “okay” when I told him my order. Just complete silence, a blank stare, and slow, careless movements like he couldn’t care less.
The whole thing felt cold, rude, and honestly humiliating. I’ve never felt so unwelcome as a paying customer. If that’s the attitude they allow from their staff, I’m done with this place. There are plenty of other cafés where basic respect still exists.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The place is FREEZING.
$7 for a cappuccino!!!
Cappuccino was ok but so light like latte and more expensive than other places. Here coffee is better than in Starbucks, but the place looks dirty and unorganized. Not comfortable. Free plant-based milk free with drink
Person during 3/30 12:00pm shift is extremely unprofessional and lacks even the most basic service attitude. Doesn't even offer a bag for 2 big salads + 2 large soups + 2 croissants. He single-handedly kills the quality of the whole place.
The staff at this location are incredible. They really go above and beyond. Wonderful people!!
I had a really unpleasant experience here. I stopped by to pick up breakfast on my way to school, grabbing my food and coffee from the counter as usual. Just as I was about to leave, a staff member suddenly pulled me back and accused me of stealing because I hadn’t asked before taking my order. She repeated the accusation about three times before I finally asked if she wanted to see my receipt. I usually go to another location, but they were out of stock, so I came here instead—never had an issue like this before. While I understand the need to prevent shoplifting, the way they handled it was completely unprofessional and rude.
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