Starbucks in Poughkeepsie

“I frequent this Starbucks location weekly! I love and adore the staff as a former barista myself. They are usually the highlight to my morning when I stop in! However today that was not the case and if the experience repeats itself I won’t return to this location as there are other locations closer to me that I go past just to experience the atmosphere of this location. I came in today and was merely greeted by Jenn (who I believe is the manager) for the first time. I’ve seen her on the counter, but not as a greeter and I just have to say I think I know why. She couldn’t even crack a smile, doesn’t greet you with a kind, warm hello, and doesn’t even seem to enjoy working with customers. I gave her my order and the entire time she blankly stared at me and I could tell she was annoyed/agitated but couldn’t tell if it was bc of me or how her morning was going. She also bluntly cut me off at the tail end of my order and sternly said “your name..”. With the same annoyed stare as if she was bothered to take my order or I was taking up too much of her time. I waited patiently in the corner for my order as I always do and when my food was ready rather than politely calling my name she nodded at me with the same displeased look and tossed my food on the counter and walked away. I also couldn’t help but notice the tip jars aside from a few spare coins were completely empty and this was after 9 am. I spent several years working as a barista so I go out of my way to be patient, understanding and to tip well because I know what it takes to provide good service and a quality experience and this location usually is above and beyond my wildest standards. However, my heart was broken this morning by this experience and I’m really hoping it doesn’t continue and force me to go else where…“

“The Starbucks at Tops in Rhinebeck New York is outstanding. The customer service team led by Jackie is courteous and attentive. You definitely feel like a valued customer. Additionally, the food and drinks are up to the high standards set by Starbucks.“

“Today I had the best Experience at Starbucks locted in the Target 2001 South Rd Poughkeepsie, NY. From Marina taking my order to Ian & Figo making sure my Chai Tea Latte was made exactly how i ordered it made my day. They were pleasant and kind young adults. I wanted to take the time to show my appreciation for the GREAT PROFESSIONAL SERVICE I received today.“

“Everyone here is really amazing, they really have a great team! Jackie made my drink today and it was great. Josh is usually here when I get my drinks & always makes it perfect (which is awesome cause I usually request a gross amount of cold foam ?) 10/10“