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“Stopped in for dinner after a long road trip. Usually have a good experience at most Arby's but this was just a bit off.
Pros: the place was clean and the staff was SUPER friendly. Customer service is definitely worth noting. Easy entry and exit from the parking lot as well.
Cons: Food was either old or overcooked. The roast beef sandwiches were ok, but the chicken sandwiches we ordered were dry. The curly fries and the fried maccaroni bites were inedible. They were so burnt/ overcooked as if they had been sitting in oil for days.
I'm hoping this was just "one of those days", but when you spend $30+ on food, you hope you can at least get through half of it.“
“About time to tear down and rebuild this location. Staff might enjoy easier and clean building. Drive through so bad. Better to go inside. Except parking lot sucks too. Food was OK and order correct. Time to improve the building. Willing to bet improvements would pay off“
“This is the gold standard for Arby's. I've been to several other locations in the Greater Rochester Area (i.e. Henrietta), as well as across America. My experience as a customer here stands out above the rest. Corporate should train their local managers here, before they are sent out ??“