Chick-fil-A

Name: Chick-fil-A
Address: 100 Marketplace Dr Ste 200, Rochester, New York, 14623, US
Telephone: (585) 272-1700
Price range: $
Rating: 3.8

$ • Fast Food, Chicken

Hours:
100 Marketplace Dr Ste 200, Rochester
(585) 272-1700

Menu Order Online

About Chick-fil-A

Chick-fil-A receives mixed reviews, but many customers appreciate the experience. Some have faced issues with order accuracy, including receiving the wrong food and cold fries. There are also challenges with communication, such as difficulty hearing the speaker and staff incorrectly recording names. However, other customers highlight the quick-moving drive-thru line and the helpfulness of the staff. The excellent customer service is often noted, with employees providing updates during longer waits, as one customer experienced while waiting for a grilled chicken sandwich meal. The cob salad with chicken and avocado lime dressing continues to receive praise for being fresh, crisp, and delicious. Despite the cold weather affecting staff in the drive-thru, many enjoy dining inside, where the service is friendly and attentive. The restaurant is described as casual and clean, with efforts made to keep the environment pleasant. Overall, despite some issues, many customers express interest in returning to Chick-fil-A.