Denny's

Name: Denny's
Address: 200 S James St, Rome, New York, 13440, US
Telephone: (315) 339-6390
Price range: $
Rating: 3.2

$ • Diners, American

Hours:
200 S James St, Rome
(315) 339-6390

Menu Order Online

Customers' Favorites

Double Cheeseburger and Fries

Build Your Own Grand Slam

Country Fried Steak & Eggs

Buffalo Chicken Sliders

Crazy Spicy Skillet

All-American Slam

Zesty Nachos

Hash Browns

Denny's Reviews

3.2 (240)

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November 2023

I decided to take my two grandsons to Dennys for their Birthday since they have always enjoyed going there . I noticed on their menu board that they were offering a turkey dinner with all the trimmings . Since that is a favorite of mine I knew that would be my choice. Upon being seated the waitress took our orders and brought our beverages. It was at this point things started going wrong . There were two other tables being waited on. The staff was heavily involved in conversation. After an hour of waiting the meals were brought to our booth. My daughter had ordered a side salad which was forgotten. That was then brought with an apology. My daughter commented to me that her onion rings were cold but she couldn't get wait staff to notice us. It was then that I glanced down at my meal and noticed that the turkey was burnt to a crisp and looked like dry beef rather than Turkey. The corn served looked like it had been setting out for a while and there was any cranberry sauce. I waited for staff to return to the booth to check if we wanted anything else. 45 mins later she returned to see if we needed any thing else. I then told her the turkey dinner was terrible and her response was "Oh I'm so sorry " nothing more. Not a single offer to replace or correct. Because I didn't want to ruin the day for my grandsons I said nothing more. At checkout they were having problems and I stood there for another ten minutes before paying. I debated on not leaving a tip given the poor service but against my good judgment gave 15 percent. I spent Over 101.00 dollars for one of the worse meal experience in a long time. I debated out making this review but three days later I am still upset that there was no offer to correct the terrible meal. So very disappointing.

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