Panera Bread in Amherst

“The point of sale employees have always been fantastic to me. One in particular, Brooke, is constantly pleasant to the point that she remembers me whenever I come in and practically guesses what I'm going to get each time. Big props to her! (UPDATED 3/12/24 after confirming Brooke's name)Today was my dog's 3rd birthday and I figured I'd just run in and out for a Sip Club drink; I asked her if they offered "pup cups" and told her it was my dog's birthday. She smiled and told me to give her a minute. She returned later with a to-go cup filled with whipped cream and a couple bits of bacon sprinkled on top! I profusely thanked her, and I didn't think about it until after the fact that I should have invited her to give it to him herself to take appropriate credit for his favorite birthday present!The food here is average Panera fare, and they are just as apt as any other location to get things wrong from time to time when they get busy. But the people that work here are exceptionally pleasant and the high level of service they provide ensures that I'll continue to come back often as long as they're around.“

“Road trip so stopped to get gas and go to Panera in the food court and ordered the spicy chicken fiesta sandwich (hot) received a hot fresh chicken sandwich with only chipotle dressing. The other ingredients were missing 😡🙆‍♀️urghh“

“Was an hour an a half into my drive to Cleveland when I finally found somewhere to get a healthy food option. Ordered an egg white avocado breakfast sandwich with ham on the mobile app and it was literally the best I have had from all the Panera’s I have visited in my own home town. Bagel was toasted nicely and the sandwich was hot and literally perfectly prepared. It was so good I could have eaten 2. Never knew this is how that sandwich is actually supposed to taste. Moral of the story, the ppl who prepare the food has everything to do with how the food comes out. Thank you to the morning staff who worked 3/9/26. I shouldn’t be this sentimental about simple breakfast sandwich but food hits different when you have the people who take pride in what they do make it. ❤️❤️“